Stephanie Jules
Google
The absolute worst dining experience I’ve ever had. This is a long honest detailed review of my experience at this restaurant in PHL Airport.
In August 23, 2024, as I waited to board my plane, i decided to purchase something to eat from Baba Bar since I was sitting right across the bar. I ordered my food around 7:50/7:55pm. After placing my order the receipt says “sit tight. Your order will be delivered to your seat.” As you can see from the pictures attached, my seat matches the “delivery to” on my receipt. It’s worth mentioning I was alone. My flight was to begin boarding at 8:35pm. I waited until 8:20pm to walk up to the bar and ask what was taking so long with my order. The young lady replies with “I think they were looking for you. One second.” She walks away to speak with someone and returns shortly after. Once she returns, she tells me I need to go pick up my food from the kitchen because “they” were looking for me. Although I was beyond confused about who was looking for me because I’ve been sitting in the same spot since I placed my order, I reluctantly walked over to the kitchen, across the hall from the bar, to find out what was going on with my order. Once I arrive, I began questioning the kitchen staff about my order. The kitchen staff were just as confused as I was. After a short time, a male employee emerges from behind the kitchen to where other employees and I were speaking with my order in his hand. He states my food is now cold and needs to be reheated. I ordered a pizza; he told the kitchen staff to put my cold pizza back in the oven. I asked how did my food get cold and his response was “I was looking for you and didn’t see you. I even called your name and no one answered.” I asked him where did he look because I cannot move from where I am sitting since I am alone and have too many bags to be walking back and forth nor did I hear him calling my name. He began raising his voice at me and insisted that I must’ve went to the bathroom because he did not see me. I repeat to him that I have not moved since I’ve sat down. He, with his voice still raised and now causing a scene, insisted that I must’ve went to the bathroom and that he’s been working there for a year and knows how to do his job, which I never said he didn’t; guilty conscience much? He then says “do you want the pizza or not.” Does not offer to make me a new pizza for neglecting to do his job properly. I requested a refund because I don’t want to eat a cold pizza that’s been reheated. He tells me I need to request the refund in the app. I followed all of the instructions and still have not received a refund to date for an order I never received. I will never ever use money here ever again.
