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Baba in Wrocław presents itself as an upscale restaurant with a well-thought-out concept and an appealing menu that blends traditional Polish dishes with modern touches. The atmosphere is stylish, and the ambiance invites guests to enjoy a relaxed dining experience. My visit, however, started with an unexpected challenge. Due to my own scheduling mistake, my reservation was not registered in the system, despite having already paid a reservation fee of 100 Polish Zloty. The waiter initially handled the situation with kindness, assuring me that mistakes happen and promising to find a solution for the fee, which gave me a positive first impression of the restaurant’s customer service. The food itself was decent. The croquettes as a starter, the gravlax with yellow beetroot, the Polish meatloaf, and the Baba au Rhum for dessert were all enjoyable. However, for the price, the dishes lacked a certain refinement or a standout flavor that would make them truly memorable. Unfortunately, the experience was tainted by how the reservation fee issue was handled at the end. Despite the waiter’s initial assurance that a solution would be found, I was ultimately told that the fee had expired and could not be deducted from the bill. This lack of transparency was incredibly frustrating, leaving the impression that customer-friendly promises were nothing more than a tactic to keep patrons engaged. The approach seemed more focused on maximizing profits rather than genuine customer service. Overall, this experience significantly affected my perception of the restaurant. While Baba has an inviting atmosphere and a solid culinary offering, the handling of the reservation fee left a negative impression. Due to this lack of transparency and the disappointment in customer treatment, I would not return to this restaurant in the future.