worldtraveler43Usa
Google
Pros||1. We booked a deluxe room that was more than adequate for our needs, as we were mainly there to sleep and eat breakfast.||2. The bathroom was spacious and stocked with Diptyque toiletries—very nice!||3. The king bed was very comfortable and we slept soundly.||4. Breakfast offered a good variety. The chef at the breakfast buffet even asked for our feedback on how to improve the buffet offerings. ||5. Special mention to Alfredo (the Filipino bellman/portman), who was exceptionally kind and made us feel truly welcome. He was, in fact, the friendliest and most helpful front of the house staff.||Cons||1. The walls were quite thin. The first night, it sounded like furniture was being moved above us, and one morning we could clearly hear loud conversations—possibly from housekeeping or the room next door—through our bathroom. It didn’t detract from our sleep or comfort but they were mild annoyances. ||2. The woman at the front desk during the night shift was very unfriendly. She never smiled, came across as intimidating, and made us feel unwelcome. When we asked for dinner recommendations, she only suggested their overpriced sister restaurant (Emme) in the area without providing any alternatives, even though we were the only ones there who needed assistance. When we asked for directions, she simply gestured vaguely with a dismissive attitude so we told her that we would just Google map the restaurant location ourselves. She clearly didn’t want to be bothered. ||3. On another occasion, when we asked her about the best time to leave for the airport considering traffic and taxis, she had the same dismissive attitude and simply told us to be there 3 hours in advance. As seasoned travelers, we already knew that—but that wasn’t our question. Her unhelpful and icy manner reflect poorly on the Hilton brand, and as a Hilton Gold member and Amex Platinum card holder, I expected better.||3. There’s essentially no lobby—just a check-in/out area with no space to linger or relax.