Baccarat Houston

★★★★★ Baccarat | River Oaks I am like a bird. I love shiny things. And the moment I passed the Baccarat boutique, it was love at first sight. Everything shimmered. Everything sparkled. I stepped inside and was immediately drawn to one of the most beautiful golden butterfly figurines I have ever seen. It was just before the holidays, and while I was technically shopping for others, Baccarat became a very intentional treat for myself. The Lucky Butterfly felt meaningful, symbolic, and perfectly aligned. One thing worth noting for anyone considering a purchase here is that Baccarat pieces carry presence. These are not just decorative objects. There is meaning, weight, and story imbued into the crystal. When you find the piece that resonates, you feel it. The associate who assisted me was lovely. Warm, attentive, and thoughtful. She wrapped my purchase with great care, and the packaging itself deserves mention. The iconic red box, the presentation, the ritual of it all felt special and elevated. She even invited me back for an upcoming in-store calligraphy event, which I appreciated. While Baccarat may traditionally appeal to a more classic or mature aesthetic, I am neither old nor nostalgic, and yet I adore crystal. Beauty is beauty. This was a genuinely positive shopping experience from start to finish. I will absolutely be back. 10 out of 10.

My CC number was stolen somehow and over $3,000 was charged at this store. When I called the store I was told just to go through my CC company which I am, but they also said they had no record of my purchase despite that the store address and everything was listed on my account. I then called corporate, they said they would send message to store. I could never get a manager to call me back. The card was entered manually which they says likely means it was over the phone purchase. I’m like great can we look up address because I can give you proof of card and license and ensure it’s going to right address and then I’ll return items if that’s what it takes. And I’m told they can’t give me that info?!!! Like what?! So now I have to wait 6-8 weeks well CC company investigates because the store doesn’t want to investigate themselves who purchased this and get verification of the card and get proof of identification. Just ridiculous

Jennifer and team were attentive, knowledgeable, and went the extra step to accommodate my last minute needs on more than one occasion. I would give 10 stars if it were an option.

Papillon butterflies are great gifts for the little ladies in your life.

Great store and staff! Michael is very friendly & knowledgable!!

Store is clean and bright. Customers service was okay.

Thank you so much

Excellent

Quickly popped in to look at crystal for our upcoming wedding and the service was absolutely perfect. Cindy was friendly and great at helping us coordinate different styles.

If you ever want to splurge and spoil someone (maybe yourself?), Baccarat is a great place to start. They have a new store in the Galleria which is gorgeous. The location is great (near the middle of everything) and the layout is nice and spacious. They have some great lighting to really show off how exquisite the crystal is--gorgeous. They are famous for their vases, but you may actually find some jewelry that you like (mostly gold, but they do carry a few silver and platinum pieces). The best reason to buy some Baccarat? To really suck up to someone--think a great wedding gift for your boss's daughter. That'll definitely get their attention and raise some eyebrows about your generosity. Caveat: I would not recommend investing too much money here if you have rambunctious children or pets. Or if you're a klutz like I am.

Love this store and Bruce, store manager and Director of Baccarat! Thank you for a great time!

This review is not based on the quality of the products-- the products Baccarat sells are always impeccable, but on the poor service I received when I visited their Houston Galleria store today. I went in to buy a Christmas gift for a party hostess. I explained the situation to the associate and she helped me choose a gift but then did not give me a gift receipt. I noticed that and asked for a gift receipt on the spot, but the associate said that it was too late and that the recipient would not need a gift receipt to return it. What an inconvenience. I have shopped at Baccarat in three different countries and have never had such poor service.