John Raven
Google
I recently visited Bacco’s Wine & Cheese with high expectations based on the stellar reviews, but my experience was disappointing, to say the least. The store itself is lovely, offering a well-curated selection of wines and cheeses, but the atmosphere was unexpectedly tense due to the owner’s behavior.
While browsing, I couldn’t help but notice the owner speaking to his staff in an unprofessional and rude manner. He was visibly frustrated and, rather than handling it privately or calmly, chose to berate his employees in front of customers. His tone was loud and dismissive, which made the whole experience uncomfortable. I felt terrible for the employees, who seemed embarrassed but continued to work diligently despite the disrespect.
It’s clear that a lot of effort has gone into the product selection and presentation here, but the owner’s demeanor overshadowed any enjoyment of the visit. I believe that a business can only thrive when there is respect and a positive work environment. Hopefully, the owner reflects on this and considers a more respectful approach to managing his team, as it undoubtedly affects the overall experience for customers. Until then, I’d recommend looking elsewhere if you’re hoping for a friendly, welcoming shopping environment
