Mzhunnie B.
Yelp
OK, so this was our first time at the restaurant. I have always been in the area, because I work in the area, And the parking lot is always full. t was my boyfriend's birthday and I thought how about I take him there and celebrate. Long story short, I ordered the lamb chops. He ordered the ribeye both at medium. Server brought us our food, by the way server was amazing and kind. Me and my boyfriend started talking some and then finally got into our entrees. Immediately noticed that both the ribeye and lamb chops were way over cooked. Well done. Nothing close to medium. We both didn't want to complain, so we tried to enjoy our meals. It was just so tough and chewy. I had to say something. I finally said to my boyfriend it is your birthday. I want it to be an enjoyable, memorable experience and time and we are spending a lot of money for something that we can't even eat. Mind you, my boyfriend never goes out to eat in expensive fancy restaurants so I wanted it to be a good experience for him. I said something to our server he took our plates back and ordered new ones to come out. A manager did come to the table and apologize and said that they're working on getting new ones out and we appreciate that. I mean it means a lot to have a manager come over apologize and make things right. I'm gonna say the weight was probably a good 10 minutes and then our new plates came out. They looked wonderful. The manager brought it out and said I'll give you guys a minute or two to cut into it and then I'll come back and check. So we did we both cut into the meat and this time way undercook to the point where it was rare. Both my boyfriend and I at this point were just really disappointed. We had already been in the restaurant I would say at least 40 minutes by now. Still no entrees to enjoy. Our server did come back and this time we were just very blatantly honest. We both said they were way undercooked this time. I also asked the server from your opinion looking them, what would you say they're cooked at? His exact words, they're rare. He offered to take them back and have it cooked another plate, but we just told him don't even worry about it. We had to go. 2 hours later, no entrees that we wanted to eat and we had to go bc we had other plans. The manager made his way around, asked and we told him the same thing and I asked him for his opinion on the meats and he replied they're rare. He offered to take it back and have another plate come out however we turned that down and we just said don't worry about it.
Our server did bring out a dessert and celebration for my boyfriend's birthday. Our overall experience was truly disappointing, upsetting, and a total failure. As a first time customer, it was a let down. We both said first and last. Normally, we the restaurant messes up, they do offer new plates, however after two times and still no satisfaction, the manager should have compensated the entrees. We don't even touch the entrees. It was truly sad paying for food we didn't even care to eat because they overcooked it the first time and then way undercooked it the second time. I ended spending $200 that night for upsetting entrees. The service was superb. The drinks and apps were great. No problem there. The entrees were just fuck ups and that should have been taken care of by the manager and not having us pay for it. I've worked in the restaurant industry my whole entire life. I know how the pressure is when you have a busy restaurant you're trying to cook make sure everything is all right and then have to deal with customers. Keep them happy and satisfied. I've also been a manager where I know that if my staff my kitchen makes a fuck up, I'm going to do everything in my power to compensate and make those customers truly satisfied and come back. Like in all honesty, I could've took my $200 probably went to eat pizza, McDonald's or a cheaper restaurant and got better food that was cooked right. Someone please make it right. Make it make sense why you would make a customer pay for food they didn't even touch and enjoy it?? So very disappointed...