John P.
Yelp
I almost feel guilty leaving a negative review because of all the good ones. Had a very disappointing experience this evening. Called around 2pm for a 645 pickup time. The website tells you how important it is for you to be on time so I got there a few minutes early. They were running behind. One of the regulars in line commented on how he had never seen it so busy. Ok, no big deal.
Several of us are waiting for our orders when all of a sudden they've run out of baked potatoes. This place offers a limited number of sides, but right at the the dinner rush they're out of potatoes. Ok, so a little annoyed but no big deal..I choose fries instead. Dinner for 5 is ready a little after 7 and I head back, eager to try the (hopefully) great food.
Except that I can't, because they forgot my entree. So I call ahead and let them know, and to their credit, I was able to pick it right up. The food was pretty good overall. I had the crab cakes, which were great. My wife had the fried seafood combo, which was good. The fried clams were great. Two of my sons had crab cake sandwiches, which they enjoyed. The cole slaw was ok. The frozen fries were fine.
Unfortunately, it wasn't all good. My other son doesn't really like seafood, so we ordered him the $26 8oz filet mignon, cooked medium, with asparagus. (Say what you will about ordering steak from a seafood takeout place.) What we got was a tiny (maybe 4-5oz) hockey puck of a steak that was cooked well done. It was in a container with the asparagus, both swimming in some mystery garlic sauce that is not mentioned on the menu at all.
I really wanted to like this place. However, there were just too many issues with our experience tonight. I'm not writing this review to bash the place, but with the hope they will take the criticism constructively and offer a better experience in the future.