Scott H.
Yelp
OK - this has been my default BBQ place for about 30 years now. I got to know Big Mike, Mr. Frank and Mr. Earnest over the years. Several years ago, Mr. Frank sold out and new owners took over. In this COVID shutdown environment, I'm sensitive to trying to support my local and favorite places when their traffic has slowed significantly and their costs have gone up.
However, on Friday, 2/5/2021, I reached my breaking point. The restaurant was poorly illuminated. There was no "welcome, how can what can we serve you today." approach. The lady manning the cash register said she had just started working and it showed through her lack of training and her personality void of any type of warmth or engagement for customer service. The line and kitchen staff were disorganized in trying to communicate and manage the preparation 4 different customer's orders, including mine.
When I got back home with our order, some pieces (ribs, turkey) were as good as usual. Others (sausage, fries) were either off their standard (different sausage vendor) or didn't travel well. The overall quality of their food has declined consistently to just mediocre or slightly below average at best.
Lastly, while I stated I'm sympathetic to the plight of local restaurants; local restaurants have to understand that my income isn't going up and there's a breaking point. Back Country BBQ reached that breaking point with me. I can no longer afford to eat at this restaurant. Over $40 for 2 - 2 meat platters and an additional 1/4# of sausage - no drinks. I've seen their prices creeping up over the last year compared to their competition; but, no more. I can find better customer service, better food, and better pricing with not having to drive more than an additional 5-10 minutes.
Sorry Back Country BBQ - you're off the list as your menu prices are trying to cover too much of your survival mode ... your customer service "bang to hype" ratio is out of proportion ... and your food taste and quality is currently just average.
I hope you survive; but, your future is grim, in my opinion.