John B.
Yelp
Having arrived and made it to the front of the line, I was ready to order, but was told to wait for a minute. The time exceeded five minutes, during which both of the people working vigorously to prepare someone's online order while ignoring myself and the line of customers actually in front of them. The optics were not good, and they needed to be better staffed as I wouldn't call my visit a peak rush time. When someone else finally came out from the back to take my order, I tried to order the chia pudding, which they didn't have, then tried to order a banana nut coffee cake, which it sure looked like they did have a couple of, but I was told they did not. Perhaps more online orderers had jumped in front of me? Not clear. I was told they didn't really have any of their vegan breakfast options, which even as a non-vegan I was pretty disappointed by. I ended up just getting a chai latte.
At least my chai arrived quickly, but when it did, it just didn't have a ton of flavor of either spice or tea, leaving me to wonder why on earth I went here and bypassed any number of other places which, unlike this one, might actually want my business.
EDIT:
Just to respond to the owner's comments, flavor in a chai doesn't just come from sugar, and what I'm saying is that the chai lacked flavor.
I would consider cafes of this ilk to have an expectation of fast service by default. Many customers want and expect coffee or other breakfast items in a hurry.
And yes, I recognize that the fact that the place was short-staffed and short on supplies occurs in a context of broader economic circumstances in this country. I don't go looking for chances to write negative reviews, and there could hardly be a greater supporter of small business than I over these past couple of years; the proof is in the reviews. Having said that, this place did not meet my expectations compared to other similar places dealing with similar circumstances. Perhaps they'll have better days, but the day I visited they earned a poor review. The fact that they've chosen snark rather than taking responsibility for providing an unsatisfactory customer experience is a problem in itself.