Derek Porter
Google
This was my first time visiting this establishment, and while I initially enjoyed the games and overall setup of the space, I was extremely disappointed with the service. I ordered two shots and a side of fries, and when it came time to get the bill, my experience took a turn for the worse. Before the waitress even brought my check, I noticed my card had already been charged from the bar.
Upon reviewing the bill, I was shocked to see I was charged for three shots, and the price per shot was incorrect. The menu clearly stated that Lemon Drop shots were $9.00 each, meaning my total should have been $18, yet I was charged $30 for just two shots. When I brought this to the waitress's attention, she acknowledged the error but claimed there was nothing she could do to rectify it. I requested to speak with the manager, but he completely dismissed my concerns.
It was around 6 PM on a Thursday, and the establishment was far from busy, so there was no reason for such poor service. Ultimately, after waiting an unreasonable amount of time with no resolution, I decided to leave rather than continue to engage with an uninterested staff. My good experience quickly turned sour due to the lack of accountability and customer service. I will not be returning to this establishment, as the manager’s indifference, billing errors, and added fees have left a lasting negative impression.