BeeBee Louie
Google
I won’t be returning. Service may vary.
Service may vary.
This was my first time attending Beyond Brunch . I followed the BB Sundays on IG i was excited to finally go. A group of friends and I reserved a picnic table that included two bottles for the 3:30 -6:30 slot . I really don’t like to leave anything less than a 4 star review for a Black-owned or Black managed experience, but the service was very inconsistent and it affected our experience.
*You might pay more.
You might be more than what is advertised when we arrived. The amount that the final amount that was shared with us was greater than what was publicized on the website
*Food lines were inefficient.
The line for food was pretty long and inefficient. How did they find a way to have double buffet lines so that I think it runs more quickly and smoothly
*Teamwork and communication are lacking.
When we went to the host stand to be seated, they thought our party had already been seated and we had to wait for the host, who greeted us at the door, to come and clarify. This took about 15 minutes.
*Poor Service.
It took almost another 30 minutes for us to receive our drinks. We watched two tables be seated after us, and both of those tables received their drinks before we did.
Allergen risk*
For some reason when drinks finally came out, they only brought out pineapple juice. Usually two juices are brought out. Someone in our party is allergic to pineapple juice, and we specifically asked for cranberry juice and coke when paying the balance. After sharing this with our server, she never returned with any other juice.
There were a couple individuals who were willing to listen and try to find out what was going on, but things were so busy that the communication did not happen. We watched tables next to us be served and catered to, while our table was completely ignored and neglected.
*The food was decent.
However, the line was so long that going back in was discouraging. Imaging standing in line for 30 minutes while your favorite sings are being played, then your food being cold. The Unlimited food didn’t really feel Unlimited.
With this being my first experience and impression I don’t see myself returning.
*Word to management.
- Please foster teamwork. Service should only depend on which bottle girl you get.
- Find a way to make your food lines more efficient (Ex: double the lines, allow people to pass on both side of the table. This is often done at hotel banquets)
- Be more transparent about pricing, additional fees included gratuity, etc. Surprises are not fun and can damper the mood.