Hyunji Lee
Google
Dishes that we had: mexican chicken pizza, herby vegetarian pizza, margherita pizza, basil creamy pasta.
All of the pizzas were good. It was pizza Tuesday so we got to get two extra free margherita pizza. but I don’t know why the kitchen decided to put basil before they cook the pizza so all the basil on top of them were shrunk and burnt. I think it would look and taste better when you put fresh basil after baking the pizza.
Pasta on the other hand was really good. Loved the way the noodle was cooked and the sauce as well but little too much oil.
Service was good. From the entrance, the security man was very nice and gentle. Even when we were leaving, he was very nice.
Server was frequently checking upon us which we appreciated very much. She first started a small talk with us of asking us where we were from and when we said Korea, she immediately said something insulting about North Korea when we are from South. So we corrected her that we are from South and her information is about North Korea. It was okay if she could stop from there but, I don’t know why she was keep giggling and laughing at us while serving (from the beginning till the end of the service) which we’d really like to doubt. Me and my friends felt very offensive but we wanted to believe she was laughing at something else.
Maybe her friend was there so she was laughing and giggling because after she served our food, she was eyeing on us to another customer who was sitting beside us and giggling at the same time.
Smiling is always nice but giggling and laughing while serving the customers can be offensive and make customers feel very uncomfortable at the same time. We didn’t want to make it as a big deal but I saw the QR code on the cashier desk, asking for our review and decided to leave this quite unpleasant experience so that the team can improve on the service.
But I’d like to also mention that we did not have any issues like this before and we loved your kind service when we visited several times before. Appreciate the hard work from other servers very much and sincerely apologize for leaving this quite negative review only because of one particular server but I thought this should be informed to the team.
Thanks to the chef, the security and the staff at the counter who served us very nicely to night. I hope the team can train that server and better the customer service since we’ve never had any issues with other servers before.