Marianna K.
Yelp
Such a disappointment! We had such high expectations for this restaurant. A party atmosphere and being part of Miami Spice, we thought this would be the perfect place for a fun Saturday night date, boy were we disappointed.
From the start, the service left much to be desired. We had a reservation for 10:15, we arrived promptly at 10:05 and asked the hostess if our table was ready, she said it would be a 10 min wait. We weren't seated for at least 40 min! Only after coming up to the hostess multiple times and pushing for a table, were we seated. Additionally, the table we were given was open and available for the full time we were waiting, yet for some reason they refused to seat us.
Once we finally got seated, I asked the waitress for the Miami Spice menu options, after all this was the reason we came. We were told that the Miami Spice menu wasn't available on a Saturday night at 10:30, even though I specifically asked if this would be an option when calling and making the reservation. The waitress informed us that the Miami Spice menu was only available till 8pm. This would have been fine if we were told ahead of time, or if they put that as a disclaimer on their website. However, given that we were told that the Miami Spice menu would be available, this was a pure bait and switch. Additionally, given that this restaurant only opens at 7pm, making the Miami Spice menu available until 8pm seems a bit ridiculous.
Given that it was late and we didn't feel like going somewhere else, we ordered form the regular menu. The food was good, however, it took a really long time to prepare.
Once dinner was complete, I asked for the dessert menu, at which point I was told that dessert wasn't available this late (it was 11:30)! Mind you, no one mentioned that the kitchen was closing, and other tables were still ordering.
It has to be said that the atmosphere was very fun and the food we ordered was good. Unfortunately, the horrible services really ruined the whole experience. From the very beginning it felt like they didn't want to service us, from not providing a table, to refusing to serve dessert.
Honestly, Bagatelle should learn to treat paying customers better.