Randall H.
Yelp
I gauge my reviews on location/atmosphere, customer service, quality of food, quality of drink, and any other bonuses or fouls. I have worked a lot of service jobs, cooked and consumed at loads of restaurants, and had my fair share of beverages from Dallas to NYC to Hong Kong to your mom's house and it pains me to have to leave a negative review. A lot of businesses justifiably blame certain issues on the pandemic while some are full of sh*t and just suck. While I cannot attest to prepandemic quality or lack there of, this place is just not there and I pray that they can turn some things around and make this high traffic subpar establishment a thriving spot so no one has to experience the disappointment and frustration that I had to.
We arrived and were seated, 5 adults and 1 baby, immediately. Watching plates pass by our table, I got pretty excited and overanalyzed the menu contemplating on whether or not I'd order breakfast or lunch. I decided on the Cuban because I felt the whole "When in Rome" thing. And just like that, I snapped back to reality and realized that no one had approached our table after 15 minutes. As an owner, a manager, a service staff that relies on customer satisfaction/attention and tips, you'd think that a table with a 1 year old should be taken care of quickly so the parents don't give up and pull out. . .NOPE.
I approach the host after he made the rounds chatting with guests he clearly knew and informed him of our dilemma. Shortly after this our soon to be waitress rushes by our table, points to me, and informs me that she's very busy. I look at my wife SHOOK like was our first interaction with our waitress THAT?
Now my reviews can tend to be thorough, overanalyzed, and clearly created by an intelligent, well traveled, well endowed and handsomely striking man but this place will not be granted my literary wizardry. Short and bitter of it is that this place had ok food but the customer service ruins everything. Perhaps follow the most current reviews to see if they're turning around but I don't recommend this place.
Better off at IHOP, at least then your expectations won't be suffocatingly depressed post pay check.