Bagel Schmagel

I hate to write a review for local businesses but when I saw my chicken Cesar wrap I have to do this. When I got turkey wrap from here it was delicious and worth of my money but today when I got my chicken Cesar wrap I was like this got to be kidding. They put 4 skinny strips of chicken and lots of lettuce. Like almost feel like this is lettuce wrap with garnish of chicken. So if you go here don’t order the chicken Cesar wrap you will see something like my photo and it’s $12 something and I asked onion of course they forgot. But the cashier is very nice I give that.

I’m too often disappointed with my order and won’t be coming back. Today I got the stalest bagel at 8am on Wednesday, their coffee always tastes like the bottom of the pot, and there is a decent chance if you order a sandwich or wrap with more than 2 ingredients they will miss one. It’s also more expensive than other places in the neighborhood.

The owner is delusional based on how he replied to other reviews. Look at the recent reviews and make some changes. The new cashiers can't even greet correctly on the phone and answer with " Hi this is Bagels". Long wait times when there's few customers, and half the time the front staff isn't by the register. Food is great, service is horrible.

I went into the store yesterday placed my food order and bought 2 bottles of Manhattan special. I paid for my order with cash told the cashier I'm taking it home. She packed the food in a paper bag and I said I need a bag for the Manhattan specials. I was going to Starbucks and didn't want to carry them without a bag. The cashier was annoyed I asked for a bag and said cost you .25 cents. Really state law 5 cents for the bag. Anyway was poor customer service. The bag cost 2 cents from manufactor I buy them all the time by the thousands. I had too post this train your employees better!

DO NOT EAT!!!!! Easily the most disgusting place I’ve ever eaten. Horrible on every front. Walk the extra 4 blocks for real food at bagel boy. HORRIBLE HORRIBLE HORRIBLE

My vegetable cream cheese on a toasted sesame bagel was prepared quickly and with a smile. Although the bagel was a bit small, the cream cheese was surprisingly creamy and very fresh. Overall the sandwich was a bit pricey but possibly the best tasting in Bay Ridge. As you walk inside you can’t help but notice their wall decorated with nostalgic theme based signs that add a nice touch. You also can’t help but notice an adorable life size dancing Santa Claus in the store front window, but the wow factor is a bit negated by the exterior cloth flag bearing the store’s name which is torn and in urgent need of some thread and a needle. On the interior the overhead exhaust duct registers needed cleaning as they have extensive built up dust accumulated from air passing through the vents. Also the floor under a few tables and behind the counter needed sweeping. The gentlemen at the register who appeared to be the owner was friendly and had a nice rapport with many of his customers. His outgoing personality along with a delicious cream cheese and tasty bagels has a lot to do with the store’s success as it has several repeat customers.

My husband ordered 2 bagels, 1 with cream cheese, the other with lox. When he got home, I found they had made both with cream cheese. I called 6 times, no answer. So I went to the restaurant to fix the mistake. The staff refused to simply give me a new bagel with lox. Instead, I had to call my husband, who got out of the shower to look up his credit card order, gave them the total, and then they charged me $7 for the lox. What jerks. I will never go back. ------------------------------------------------------- OK wow, the obnoxious reply to my review proves my point. It was 6 phone calls, not 6 minutes. Next time, at least read the review before you reply to it. I was standing next to my husband when he placed the order, so I heard him request a toasted pumpernickel bagel with butter and lox for me. What he received was an untoasted plain bagel with cream cheese. I don't like cream cheese, so this was frustrating. I had called 6 times and received no answer, so I finally walked over and waited 20 minutes at the restaurant. The owner (who apparently replied to my review) wasn't present, and I later learned that the owner had been on vacation. (Confession - My husband did go back there once, the next week.) Oh, and for the record, there was exactly 1 customer in the restaurant when I got there. (not 38 as he wrote) I actually waited 20+ minutes, while 3 other customers came and left before finally paying $7 for a whole new bagel. As far as I know, the original bagel went in the trash, which is too bad. What was upsetting to me was being charged $7 for the lox. They should at least have discounted the new bagel because they made the error, not us. That means we paid for the bagel twice, but I was getting hangry and dizzy at that point so I paid. We were also about to drive out of town, which is why we had ordered takeout. This whole kerfuffle made us 30+ minutes late because I had to walk to the restaurant from home, wait while I explained repeatedly, called my husband, etc. etc. ... get a whole new order, and then walk back. I really like Bagel Schmagel's food, but it's hard to fix an order when nobody answers the phone. What a rude, ignorant reply from the owner. Sad.

The store hours are wrong. The grill is off at 2 and the google listing says it closes at 3. If that is accurate though why would you turn off the grill 1 hour before you close ? I work in the food industry and that is absolutely bizarre.

Staff is efficient and they make wonderful lattes. If you're OK with the Brooklyn charm of inconsistent bagels you will like it here a lot. Sometimes they're crunchy, sometimes they're fresh, sometimes they're chewy. Consistency goes a long way, but nevertheless the food is delicious. It's great that there are sandwich options and also an array of muffins and cookies. They really have something for everyone. Unfortunately there are often mistakes made and there have been a few times I've recieved the wrong bagel type or cream cheese. Otherwise Bagel Schmagel is a neighborhood staple and I like it here.

Just discovered this place in my neighborhood. Delicious fresh pressed juices! Great service

Despite the cutesy name, inside it looks a little more upscale than the various bagel places all around southern Brooklyn. Unfortunately it doesn't fit the bill. Or maybe too much. I ordered a BEC on a bagel. It came out to more than $8 including tax. That's at least 25% more than the usual price I get from my favorite place. It's impossible to quantify if something tastes 25% better, but I don't remember being impressed. It wasn't bad, but in the end I felt I overpaid. The other issue is that once I got my order, the cashier gave me the bagel in the foil, and a napkin. No brown bag. After holding it for about 15 seconds, my hands got hot. Didn't realize it until after I left. But, c'Mon. How do you not put the bagel in a bag? The cashier herself wasn't very friendly - seemed either shy or just not happy at all to be there. Plenty of other good bagel places in the area.

Despite appearing on the news, this is a Plain Jane bagel shop. They only prepare one batch of bagels per day. ONE! That means once they run out, they run out. That is a big no-no for any bagelry, and is an automatic write-off in my book. My only positives are that the bagel is not terrible. It is enough chew and some crunch to get you by, but the bagel gets hard not too long after purchase. It made me wonder if I made the right call in ordering a dozen for the week. The lox cream cheese is good. Everything other spread is vile. Staff seemed pretty curt as well. Will not be returning, sorry.

Not pets friendly!! No sign no nothing! If you have no time to post it, don't tell it to me! Thanx not letting to buy anything from you!!

I have always supported our local restaurants. However,this place charges .20 to toast a bagel, .20 scoop and an additional credit card fee? They are seriously taking advantage of customers. The bagels are nothing out the norm and they are expensive to start off. If you wish to get ripped off, pay them a visit. You are better off going to Starbucks or Bagel Boy.

I came in and ordered 2 sausage egg and cheese on plain bagels. There was no long wait time and I was very satisfied with my food. The bagel was toasted but not burnt, good amount of ketchup, cheese was melted perfectly and good amount of pepper. Although my bagel was excellent, the price was a little steep. One bagel was about $7 not including tax, and they charged a separate 40 cents for toasting the bagel. That is the first I've seen a place charge an addtional fee for toasting a bagel. 2 sausage egg and cheese toasted came out to about $17. Crazy Because of the price, I probably would not come too frequently, but the bagel they made for me was really good.

Saturday morning - Nice temperature out (it was 7am in June), sunny AF; We head out for a walk. Our original destination was a different restaurant (boca del cielo... Oooooffffffah... NO) but we kept walking and bumped into Bagel Schmagel for the first time. We saw a few barstools inside this clean, recently-swept establishment, so we planted our asses and took a look-see at their menu. The man couldn't find anything offered on the menu that appealed to him, so he placed an order at the counter "off-the-cuff". For Mister PickyPants (); an Everything Bagel with Cream Cheese, Lox and Red Onion topped with Capers. He ordered a large, black Iced Coffee with that, and grabbed a Ruby Red Grapefruit Juice from the refrigerator case. I ordered a sandwich offered on their paper menu called the "Shamlagler Sandwich", which included Scrambled Eggs, Potato and Mozzarella Cheese on Italian bread. I modified that mildly by requesting Scrambled Egg WHITES and specified emphasis on the Salt & Pepper. I ordered a large Hot Coffee with that because the only time I would NOT order a large Coffee with "that" (whatever "that" may be...,) is the day the sun doesn't rise and the earth stopped rotating. The Bagel Sandwich that my man concocted had beautifully layered ingredients. I must admit... Once he unwrapped his breakfast from the deli paper, it did LOOK lovely. His take on it: The bagel itself, was delicious; even better than BagelBoy (*gasp!!*). The cream cheese/lox went beautifully together, as the lox were super FRESH. Slices of red onion were fresh as well, and sliced perfectly; not too thick, not too thin. Capers were the perfect toppings for this "Masterpiece" of a sandwich. Next time, he wants tomato, as well. All in all? 10 out of 10. The mildly modified "Shamlagler Sandwich" that I ordered (egg whites rather than whole eggs, emphasis on the salt and pepper): The Italian bread itself, was fresh with a crisp crust and soft innards, which paired perfectly with the creamy, heavily flavored potato cubes. The potatoes LOOKED like deteriorated, roasted potato squares, but tasted like they had been slowly cooked in a realm of rich, slightly-spicy, abundantly flavorful merriment, then encapsulated within a crisply-crusted 'disguise' for fresh, fluffy Italian bread. They snuck some scrambled egg whites onto the sandwich, then coated all this heaven with *just* the right amount of melted mozzarella cheese. My only complaint; Coulda used a pinch more S&P. ‍ The coffee (both hot and cold versions) were very good. The Ruby Red Grapefruit Juice was very good, for fresh juice (no sugar added). I removed one from it's rightfully earned Perfect Rating for one reason: COST Two sandwiches (both more "complexed" than the standard BECSPK) + two large black coffees + one juice = $39 (then another $5 went into the tip jar... so $44 including that). The 8oz juice alone? $5. Oy... Definitely found our new bagel spot (TOTALLY better than BagelBoy's overly-sweet bagels...) but orders in the future will be juice-less and coffee-less. Mazel Tov, Bagel Schmagel!

The bagel sandwiches here are ridiculously expensive. I didn't ever expect to pay over $10 for a breakfast sandwich but I had no choice since it was already made when they charged me for it. I don't understand charging labor on a bagel ($.50 to toast and $.20 to scoop) but apparently this is something people do. I don't scoop my bagels, but I can't understand why they would charge you to toast a bagel at a bagel store. They do sell baked goods on site and candy, as well as other drinks. They are said to make the butter on the premises too. The bagel store is small and has limited seating inside the shop and some tables outside that you can use as well. There are no bathrooms for you to use if it's necessary. The cashier is very nice and super efficient but again I don't think any bagel sandwich is worth $10. Bagels in the city aren't even this expensive, with no place to wash my hands even if it's a "neighborhood gem" - it's a stretch for me.

Their bagels are always fresh. Good place to go when you want to pick up breakfast. I highly recommend it.

So many options for breakfast in Bay Ridge, one of the top on my list is Bagel Schmagel. The muffins are so good! You can request to get them warmed up and toasted. Some flavors run out early so make sure you don't drop by too late. Gets very crowded in here, so beware, but that's how you know this spot is good. Great service, you will be in and out in no time. About four tables from what I remember, there is sitting, but it is limited. No bathrooms in here, but there is a Starbucks across the street.

I won't be returning here! I typically go to Steve's or Bagel Boy for my weeknd bagel needs, but wanted to try this place; also, it's closer to my home. I ordered several bagels to take back home, a couple bit chocolates and Swiss cheese. Bagel Schmagel offers a deal via Yelp-- (pay $8, but get $10 in value.) I noticed it as I checked in, prior to me paying. I showed it to the employee, but she seemed to be confused and said she didn't know about it. She went and asked somewhere and reluctantly accepted. Why offer something but not train or inform your employees about it? (-1) As I'm paying for my items, I noticed the sign where if you use your card, you're charges an extra 4%; while that might not be much, I don't like business that odd that cost along to the consumers. I rarely have cash anymore, I happened to today, so I avoided it and paid in cash. (-1) The bagels itself weren't that great (-1) one of the bagels were hard and just were okay and nothing more.

Bagels were pretty hard . Employees not very friendly at all . Employees do work over your shoulder while seated and trying to eat one of their hard bagels they are not very welcoming having me eat my bagel inside . Their are many other places . I wish them luck with their favorable publicity , But I won't be back .

Normally reliable stop in my way to work once a month..What happened? Toasted bagel with butter and coffee pls. .. I got a slowly disappearing lump of butter on a warmed over bagel. Not even close to being toasted. Apparently it couldn't be replaced, but they'd be happy to put it in the toaster over. Who toasts a bagel after they put butter on it? Nah. It might be only a bagel to you but it's my damn breakfast. It's a bagel shop for gods sake. Toast it and have some pride in the food.. and if I want a new one prepped the way I like it. Make it again. Jeez..

I come here often enough, and I feel like the quality of service has gone to the lowest possible and then some. I normally swap between them and bagel boy, but am now reconsidering to drop this place completely. Decided to stop in and grab a quick bagel with butter and an iced coffee with oat milk. The girl working behind the counter, beyond incompetent. Now, when I ask for light ice and the coffee on the lighter side, that means less ice and more milk. The girl (long black hair- feel the need to point this out so if the owner reads this, they can properly address) fills ice in the cup to the top. I see her and correct her saying 1/4th of that. She spills out a little so the cup is filled 75%. I'm standing there annoyed, saying 25% of the cup, less ice. She begins to get annoyed but refuses to spill out the ice. I finally leave it at 50% and tell her on the lighter side, she fills the coffee to the top. Once again, on the lighter side (I'm saying slightly louder), she turns around, looks at me like a deer in headlights, and says "but we normally fill it to the top and put a splash of milk". You are charging me extra for the oat milk and are telling me, only a splash? No, I tell her again on the lighter side. She looks all confused and grabs another girl from the back (brown hair, wearing a red cap that says Brooklyn with large hoops earrings) who comes out and argues that the oat milk is very light and it's going to look this dark. I reiterate that I watched her fill the cup to the top, she did not add extra milk to make it light. Finally after going back and forth, they get it right to no lack of visual frustration from both women. The girl with the long black hair kept making comments and laughing, while staring in my direction. What kind of service is this??? The service at bagel boy would have NEVER been this disrespectful. After finally getting my bagel and coffee, my total for 2 small items came out to $9.77. Are you serious?? So prices have gone up, service is atrocious, and the quality of their atmosphere is beyond unwanting. NEVER AGAIN! I'm all about supporting local, but not when you run your business like this. I called it for Catrina's and I'm calling it again. It's only a matter of time before this place takes the boot as well. What happened to the lovely, kind, blonde haired young lady that worked here? She use to make my coffee perfectly, never any issues, and NEVER any attitude. When I mentioned her, the 2 disrespectful girls were quick to dismiss it and say no one has ever worked here with blonde hair. As if I'm new to this establishment? Do better Bagel Schmagel, do better.

I'm officially done with this place. I try to overlook the prices because it's tough times everywhere, but I'm a first responder, and after spending $13 on a bagel -- in uniform -- I was told the bathroom is for customers only. Won't be seeing me or my colleagues again.

Used to be favorite place to grab a coffee and a bagel. However, in past year or so, without the presence of the owners around on the regular like it used to be (which always provided some moments of chatting and keeping up with what's new), the place has changed. The atmosphere is less welcoming, the customer service has slipped in quality...even the coffee is now mediocre at best when it used to a reason to come here just in its own merits! For an eat-in establishment--which it clearly is with places to seat inside and out--the bathroom access is now denied to customers. Can't be necessarily reasoned that it's due to Covid restrictions as no one on staff wears a mask. In short, Bagel Schmagel seems to be losing its status as the gem of a neighborhood eatery where everyone (used to) know your name. Maybe it can regain its luster if some that ownership vibe come back more? Que sera...

(I forgot to post my draft from November 2021. Now there's an update included from January 2022): I was a little confused when stepping in to the store to place my order. There's a giant red sign that says "Order here" & has an arrow pointing down. Easy enough. However, there's a tall counter directly behind the sign & a tall muffin stand on the shorter counter in front of the sign. It didn't appear to be an easy spot to place an order, especially since everyone working was shorter than the muffin stand. (I'm not saying anything bad about them- just a fact.) After a couple minutes, someone peaked around the muffin stand to take my order. I ordered an egg, cheese & tomato sandwich, salt & pepper, butter both sides on a toasted everything bagel. I used the bathroom & about a minute after, my sandwich was done. I was in & out in less than 10 minutes! They put 2 large clumps of butter on either side of the sandwich, instead of spreading it out. When you put cold, real butter in large clumps on something, even if it's warm, it tends not to melt or blend well. I like extra butter- But, I like it melted... There are 2 tables & 2 counters to eat at inside & a couple tables outside. Update (1/18/22) I ordered the Turkey Club Wrap, asking to substitute the bacon with Turkey bacon. I was surprised when the sandwich jumped from $7.99 to just under $12. I asked the cashier why there was such a big discrepancy & she said " because the Turkey bacon is $2.50 extra & the wrap is 75 cents extra. " I asked, "why is the Turkey bacon $2.50 more when I'm substituting the bacon that was included with the sandwich initially. If you add bacon to a sandwich, it's $2.25, so I should only have to pay 25 cents more." She said she "pushed the buttons on the screen & that's what came up." That may be so, cuz the computerized register is only looking at you adding something. It's not taking into account that it's a substitution. That's where you, as a human, could have overwritten the price to reflect the difference between the 2! Another part of the inflation in price was a 75 cents charge for the wrap. If you look in the Classic Sandwich section above the Wrap section, it does show that wraps are 50 cents extra. However, I ordered from the Wrap section, Not the sandwich section. Therefore, I should have been charged the price shown next to what I ordered. There should Not be an additional charge for a wrap if I'm ordering a wrap from the Wrap section! Again, this is where a human is supposed to see something is wrong & adjust it. Especially when you see your customer is not happy about the differences! I believe the person making the sandwich was also explaining it's just a substitute when she went to change the ticket, but by that time I already paid, and she still wasn't understanding. I will say that she remained calm & polite throughout my irritation. I still took a star away because the menu prices are not updated & the cashier was not capable of understanding how to make a substitution or a price adjustment. The wrap was good, even without the Turkey bacon- but it would have been better with it. The outdoors eating area is gone, but the inside remains available. The restroom is clean, although it also houses the mop & bucket or some other type of cleaning equipment, depending on when you go in.

I've been coming here for years but I don't think I will any more. The quality of the bagels has dropped and the people working there are rude. They put a pathetic amount of cream cheese on my bagel and then also burnt it. When I complained the girl on the phone laughed at me. Honestly there are a lot of bagel spots in Bay Ridge maybe go somewhere else.

The one star is for location since it's the closest bagel place to my apt. And that's why I went back and was reminded of the same lesson all the other reviews have- rude staff that disregard how you order something and outrageous prices. Seriously $14 for BEC and a bagel with cream cheese?! And they didn't toast them (again) despite the cashier asking (and charging!!??) for them toasted- total disconnect between what you order and what you pay for. I've had my last expensive cold bagel here.

I've gotta admit it was a pretty damn good bagel ... perfectly toasted with a going but not obnoxious schmear of cream cheese but geez $5+ for a bagel is pricey for Brooklyn!

2 stars because the coffee was decent. I ordered a toasted bagel with butter. Easy enough, however they served me a completely burnt bagel. I asked for a new one because I generally don't find burnt bread appetizing. I was told that's how they toast bagels and given a choice of either getting another one exactly the same or to get a bagel not toasted. So I asked for my money back. Which I was told they couldn't do. I spent $8 on a bagel and coffee for terrible customer service and a burnt bagel. I wasn't happy. Like you can't take the bagel out of the toaster before it burns?!? Never again.

Will never spend a penny in here and will recommend to local friends and family members not to as well. Disgusting racist comments are only the tip of what's wrong with them. They also have been confronted about throwing their trash on a residential block and instead of apologizing, they were very rude and aggressive to the person who complained. Shame on you!! Gross people with gross attitudes.

This is the second time that this has happened to me at this place. I gave them another chance to see if they educated themselves regarding service dogs and the ADA. I went there today, 6/18/22, w/my service dog, and the cashier right away, very arrogant and rude, told me that dogs are not allowed in the store. I told her that my dog is a service dog, then she told me to show her proof. I told her that she was not allowed to ask for evidence if my dog was a service dog. I decided not to buy anything, and she sarcastically told me to have a good day. Educate yourselves about different types of disabilities. Disabilities don't need to be obvious, and people don't have to carry a sign saying I have a disability, and this is my service dog. So be extra careful how you treat others and be respectful. https://www.ada.gov/regs2010/service_animal_qa.html

Love this place. Bagels are soo yummy. Light and fluffy. Great vegan options I always get the everything bagel with tofu scallion cream cheese

Great service, great atmosphere. Bagels are great, everything bagels are my fave. They have a lot of things to pick from, and some seating available too for having a quick coffee sip. I highly recommend stopping in.

The bagel was too hard, I asked for bacon on my bagel and I was charged $3.25 for 2 pieces of bacon? I know times are tough right now but 2 pieces of bacon is not almost $4??? I think that's a terrible business move and as someone who works with food distributors, I know that your bacon isn't worth $4 for 2 pieces. So much for local businesses ‍

The food here is very fresh and good, I usually call the order in for delivery to my workplace a few blocks away, the woman/girl who answers is always so nice and helpful, and the food is delivered with a smile and promptly I would say don't hesitate!

Was in a rush to work on my way to the city but decided to step in n get me a TBEC. It was not full and still had to wait I asked the cashier if I could pay ahead of time to save me some time and she said no I couldn't pay til the bagel was out, which seemed odd. She also seemed tired/sleepy n not happy to be there. Once I got my bagel n she rang me up I was flabbergasted at the price $10.38 not even around my job (Rockefeller Center) have I paid that much. Now I understand why she didn't want to ring me up ahead-I would have definitely walked out hearing that price it's ridiculous. There are plenty of more known bagel shops in the neighborhood and they don't charge this price-now I understand why they were not busy. Who would want to pay an arm & a leg for a breakfast sandwich. I even asked for my receipt in case I misheard her but sure enough more than $10; my receipt said they charged me $.20 to scoop it and an additional $.20 to toast it!!! Absolutely mind blowing: Never Again. Run past this place if you don't want to get robbed.

The have the worst customer service ever . I just asked the person at the front counter can I get 4 sesame bagels and 2 onions bagels Put onion bagels separate . The idiot puts all the bagels in one bag . How bout the person with the sesame bagels is allergic to onion bagels . I have plenty of times customer service sucks in this place . Terribly run . Bagel boy blows this place out the door . Gtfoh with your bullshit service .

If you're in the mood for a good bagel with quality service - this is not the place. Caked on butter and attitude for my bagel. I really wanted to like the place but when you get treated with an attitude and you get your bagels with caked on butter after specifically asking for a drop of butter - you just can't. I needed a total of four napkins to remove the butter off the two bagels. Go somewhere else where your money and presence are appreciated.

Horrible. Bagel boy is a few blocks down and worth the wait. Ordered 2 bagels TOASTED... and they didn't hear and didn't toast them. I go back to ask and they look at me blank face.. common sense would be to make new bagels... what kind of service is this

This place used to be amazing, but we've now experienced over three occasions where bagels arrived burnt or untoasted and with a hilariously small amount of cream cheese. When I called in, they suggested I order "extra cream cheese" next time to ensure this doesn't happen again. We've tried to be understanding but this is just silly.

Great bagel place in the neighborhood. The bagels are delicious and we usually go with the bagel with lox and cream cheese and the works here. Our son loves their mini plain bagel with their strawberry cream cheese, seems to be a hit. The only downside of this place is they charge their customers for using a credit card. Really, you're going to charge me 4% to use my card to put money into your business? Step up to the plate and eat the cost of doing business and pay your own fees. They are part of the illegal cash discount program, poor business judgment in my opinion.

Very cute place with a clean interior and a few nice outdoor tables. That's the good part. The bad part is the bagels - they simply have no idea what a bagel is, and sell round, under-baked bread that only looks like a bagel. Even toasted, the nearly raw, doughy middle remains. There's no flavor to speak of, and the "everything" bagel had no salt at all. Spreads are OK, but bland. Prices are very high for what you get. There are better places in the neighborhood, in fact, ANY other bagel place is better. Even supermarket bagels are an improvement. Service is slow, and the cashier prioritizes her own convenience over the actual order of customers in the store. If someone comes in after you with a large order, you'l get shuffled to the back of the line. No apology, nor even an acknowledgement that you got bumped back. Go elsewhere, unless you value cuteness over taste and service.

$11 and some change for two everything bagels with extra cream cheese? On what planet will someone pay that? I looked at the bagels and they looked dry as if they just charged me for extra cream cheese but really took some off. To add to it, the lady handed me the bagels as if I wanted to eat there but the inside of the place was hotter than Satan's balls. Never going back especially since bagel boy is only a couple blocks down. Honestly could've gotten better at the deli literally next door.

Ok to say this place has AWFUL customer service is an under statement. So I called to get bagels relieved to my home which is 0.7 miles away from here. They said ok perfect, gave them my order and everything. Then i get a call from them 50 minutes later FIFTY- saying "we don't deliver that far." First of all its 0.7 miles away but second of all you called 50 minutes after I placed an order. Keep in mind i have had delivery to my place before and they messed up the orders both times however with a gluten free bagel i was stuck ordering from them. When i said i would like to talk to the manager i heard the lady tell him and he just said put it on hold. If you can't even deal with your own ridiculous policies and justify them on the phone you are a sad sad owner.

This place has no standards, I use to come here a lot but recently the coffee has tasted like complete crap and I think its because they use expired products, the last cup of coffee I had literally tasted like a big cup of expired milk, absolute shame, and the workers made my sandwich with no gloves, pandemic or not I expect you to wear gloves, atleast act like you care, even at the common delis they wear gloves and care

I've never gone into a store and been ignored so long. Bay ridge has a reputation of being racist. Welcome exhibit A. She won't look at me and I even said excuse me. But the whites woman who just walked in is being helped? Oh the guy isn't any better, the one w glasses. Gave me cold coffee and said the milk did that. I'm over it. Never again.

Yummy vegan cream cheese at Bagel Schmagel!! I had mine on a toasted whole wheat everything with capers, red onions and tomatoes. Sooooo good and messy, but in my book the messier it is the better it tastes usually.

$3 for a gluten free bagel that was the size of a mini bagel!!! A GF bagel with cream cheese $5.75. Are they out if there minds?!!! There prices are outrageous. Sorry, I wanted to like you but not going back. I could buy a half dozen GF bagel for the price of two. Service was slow. It was painful to watch. So many bagel places in Bay Ridge that are expedient in the morning rush.

Unfortunately my opinion of this place was tainted before I even got to try their bagels. I had placed an order through Yelp, I seen that they were advertising a promotion, spend $8 get $10 worth. I purchased the deal, now since I placed the order through Yelp and was picking it up in person I planned on presenting the deal on my Phone which was instructed in the description when i arrived.. which I did. The young man behind the counter didn't know how to use the coupon and told me the owner is right outside when he comes in he can help. The owner comes in and the man behind the counter explains to him I purchased this deal through Yelp, the owner instantly got super defensive and said "we don't use Yelp, I hate Yelp and grub hub".. so now this is where my confusion began.. I just placed the order through Yelp.. I purchased the deal through Yelp.. I was in the store picking up my order that was placed through Yelp.. so you're telling me you don't use Yelp but yet I just placed the order which is now ready for pick up ? I said to the "owner" well I placed the order through Yelp so obviously it does work. He got louder and rude, so I became rude as well.. my whole point was you're telling me you don't use Yelp but I just placed the order through them.. he's getting loud with me and I said I don't understand why you are being rude I am a paying customer as I handed the man behind the counter my debit card even though I just spent $8 for the deal, so the owner screams at me and said "no now you are paying" as if I was trying to get one by on them.. Money wasn't the issue, he then proceeds to rip my debit card out of the machine and said take the food and go it's on us and gives me back my debit card. The order had already went through so now I was charged twice i ended up paying $18 for two bagels that I threw away cause there was no chance in hell I was eating this food from the rudest establishment I have ever been to, he proceeded to scream nonsense at me as I called him a psycho and left the store. Moments later I received a voicemail from Him trying to "resolve the issue" yet was still extremely rude !.. never in my life have I been yelled at by an "owner" of a store, he was rude, immature and unprofessional not to mention psychotic ! I heard him yelling from outside the store. The young man behind the counter apologized to me, he was way more professional than the actual "owner" Spare yourself a headache and go else where

I purchased some baked goods there this morning. When I came home I realized one of the muffins was stale. I took it back 5 minutes later, and asked if I could please have a refund. The staff was extremely rude, insisting that all the muffins were baked that day. I continued to explain that it was hard and not fresh and asked if I could just have a refund. The male worker from the back continued to yell back to me that since I took it home, they won't take it back to resell. I explained that I understood that and they can just throw the muffin out, but to a frequent customer they should provide a refund or give me something else or at least provide quality customer service. The principle issue with my experience at this business is the attitude and lack of respect they have for customers. Just rude.

The bad reviews speak for themselves, but the issue isn't with the quality of the bagel but more for their bad attitudes. I bought a bagel from here and they gave me the wrong spread. They refused to give me a fresh bagel and instead put another spread inside the same bagel. Bad customer service and practices

I don't know what happened to this place. Was pretty good when it first opened. Really run down looking, quality of food has gone down hill. Prices and quality of food don't match. Bagels suck now, plain and simple. I used to love their home made butter. Plus they screw up your order most of the time. I really hope the owner reads this and cleans up the place, I really used to enjoy it.

This is one of my favorite spots to get bagels while I'm in the area! Super cool when they have rainbow bagels from time to time. Very yummy esp everything bagels. def recommend. Fantastic service and team.

We ordered a pound lox this morning for brunch at my mother' s house. It was awful. Tasteless. The texture was also not right-hard around the edges. It was very clearly NOT FRESH. I called the manager to inform her, she instead informed me, "that the lox tasted great", implying that I had no idea what I was talking about and was clearly wrong. Stay away. Gross food. Rude staff. Poor management.

Meh, no thanks. I came here on a whim the other day for a quick bagel. I got poppy seed with veggie cream cheese. It was $3.25. It wasn't worth $3.25. They put WAY too much cream cheese on the bagel, to the point I had to wipe some off. What a waste! The cream cheese itself could have had more flavor. The bagel was nothing special. I never came here before so I didn't know that they have a $7 card minimum. The rude woman at the counter just said "can't use that Hun" when I went to give her my card. She didn't even say there was a minimum (maybe I would have bought a drink or something, duh). I ate my bagel, well, half of it and put my garbage in the little brown bag it came in. 2 seconds later that same woman comes by and snatches the bag off the table and puts down a napkin dispenser. OK..... I was really uncomfortable and left. I was there not even 15 minutes. There are other bagel places to go to, so I would recommend doing so.

Bagel was warm and yummy. Service very nice but a little confusing, you didn't know where to make a line to order. Coffee was watery, hence the -1.

I often come in for coffee and sometimes a muffin. Normally, the service is really good but today I ordered a ham and cheese sandwich on wheat bread. I specifically asked not to toast the bread because my mother has a hard time chewing the toast. The girl brings me the sandwich and I can tell it is toasted - she says yeah, sometimes he has to toast it because the bread is hard and that will soften it. Well, I bring it home and the bread is BURNT! and it was tiny... all for $9.50. never again.