Bagels And...

Bagel shop · Annapolis

Bagels And...

Bagel shop · Annapolis

1

2019 West St, Annapolis, MD 21401

Photos

Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null
Bagels And... by null

Highlights

This cozy bagel gem serves up top-tier breakfast sandwiches and a mouthwatering array of baked goods, making it a go-to for locals craving a taste of New York.  

Featured in Eater
Placeholder

2019 West St, Annapolis, MD 21401 Get directions

bagelsandannapolis.com
@bagels_and_annapolis

$1–10 · Menu

Information

Static Map

2019 West St, Annapolis, MD 21401 Get directions

+1 410 224 8686
bagelsandannapolis.com
@bagels_and_annapolis

$1–10 · Menu

Features

payment credit card
Tap to pay

Last updated

Jul 11, 2025

Powered By

You might also like

Terms of Use • Privacy Policy • Cookie Policy
 © 2025 Postcard Technologies, Inc.
@eater

"Start the beach trip with a breakfast detour at Bagels And... in Annapolis, Maryland. This is a no-frills bagel shop located in a strip mall directly off Route 50. It will satisfy even the pickiest of bagel connoisseurs. Order the New Yorker: a bagel served with cream cheese, smoked salmon, sprouts and tomatoes." - Tim Ebner

Where to Make a Pit Stop on the Way to the Maryland-Delaware Shore
View Postcard for Bagels And...

Angie B

Google
Cynthia was very nice and helpful in making my selection. She said they had the "best bagels in the city" and she wasn't kidding. I normally like my bagels warm/toasted, but I gobbled it up in the car before I could even get home!! Definitely a great spot to visit when in the area.

Melissa Light

Google
Food was delicious and came out so fast even though they were busy. The atmosphere was nice and welcoming. I would definitely make the trip out here again.

Andrew P

Google
The bagels are decent but they're only baked very early, and after mid-morning and all day they're cold and become hard. A Fresh Bagel Bakery ought to be baking multiple times a day. There's nothing like fresh warm bagel ! Same mistake made at Naval.

Road Ralph

Google
Got a Bacon egg and cheese on a Poppy seed Bagel highly disappointed ! You only have the option of MICROWAVED EGGS ! 🤔 Which to me is super disrespectful how you. Bagel store. But. Microwave. Eggs and. Can't do over Easy eggs? The. Bagel was okay more. On the dry side the very minimum of bacon. I tasted You would think they just sprinkled bacon crumbs on it All in all the ladies behind the counter were very nice. But The sandwich SUCKED !

J L

Google
Excellent bagels and variety of cream cheeses and spreads. Very good pumpernickel bagels. GREAT for takeout, inside ambience okay but not memorable.

Billy

Google
I'm from North Jersey and these bagels were better than many bagel shops we have up there. Bacon egg and cheese was great. Even the coffee here was delicious.

Joseph Singer

Google
I drive by this place a lot, and made the decision (with no regrets) to stop in for breakfast today. Everything on the menu sounded amazing, but I settled on a Southerner (bacon, egg, and cheese on a buttered [and toasted, if you want] bagel of your choice) on plain. Very yummy 🤤 As busy as it was (they had a steady line when I got there and after I left), it didn’t take very long at all to place my order and get my food. Though, if I’m being honest, I’d probably wait in line anyway for these bagels. Jew approved! ✅✡️

Jackie Wishart

Google
I got a delicious hot pastrami on rye with cole slaw, Swiss, and thousand island dressing. Hot, fresh, and quick service. Second time here and both times were great!

Zayda M.

Yelp
The bagels are delicious!! I had no idea about this place until I had them at a coffee shop. Best bagels in Annapolis. I got the pepper Jack bagel with eggs salad both were delicious. I will definitely come. Back.

Hannah H.

Yelp
Bagels And... has been around Annapolis since the early '80s and is family -owned and -operated. We were waiting for a pickup order nearby, and noticed that this was located in a strip plaza across the street; we were curious, so we stopped on by. They have various bagels, cream cheese, sandwiches, and even lunch/house specialties. We ordered: +an Everything bagel, toasted, with a Low Fat Scallion cream cheese +a Jalapeno bagel, toasted, with Jalapeno cream cheese Honestly, these were probably the worst bagels we've tried - the bagels themselves were just poorly made; not sure if they were just not fresh, if they were stale, if someone put too much of an ingredient or two in, or it was a combination of all the of the above, but it was just difficult to ingest. The cream cheese was super thick, and there seemed to have been some type of difficulty in spreading it on the bagel themselves. Also, the bagels were cut haphazardly. We each took a bite and tossed the rest. Service was kind of pushy, so you better know what you plan on ordering before getting in line; it's kind of hard, since the place is small, so once you go through the double doors, the staff is already waiting for you to put an order in. There was some sign and note on this place being recognized as having the best bagels back in '11; perhaps back then, but definitely no longer... Seating inside is fully closed, so it's just to-go only. I did like the painted murals inside. Plenty of parking in the shared plaza lot. +awful bagels and cream cheese T___T +pushy service +no seating inside +plenty of parking in the shared strip lot

Hemanth D.

Yelp
We came here on Sunday morning. Great thing was there was no rush. Service was good. Coffee was good. Bagels were fresh and good. Will visit again!

Peter M.

Yelp
Everything bagel with egg & bacon was on point. Large hot bagel with fluffy egg and crispy bacon.

Juli B.

Yelp
I love bagels but there is a lot to be said for these bagels. I tried them later in the day and you need good strong teeth because they were hard. The service is indifferent not friendly but not rude. So get to work a little too early and tried a bagel cream cheese and the bagel was hard. So morning or early afternoon they are just that hard, they are not stale but hard. I will say this get the Lox spread on a bagel or any type of cream cheese, they really give you a healthy amount vs dunkin or Starbucks. As for the ambiance, the seating area is nothing fancy but its clean and they do have regulars.

Princess J.

Yelp
SO RUDE. Would rate lower if I could honestly. Every time I've come here (2) I've been rushed, and talked and talked down to. I am located very close and have ordered ONE sandwich before and have picked it up no issues. ALLY the "cashier who does everything" (what she said verbatim) was extremely rude when I called to place a pick up order. I explained to her very respectfully that I have placed an order for one sandwich before and that it hasn't been a issue. I then asked if I could have an exception since I was literally sitting outside in the parking lot, and she tells me verbatim "there's no way you have ordered just one sandwich before. Not from here." I then asked her when that became a thing / rule and she said the owner made this rule. When I asked for her name she got even more defensive and asked me WHY I had asked for her name. It's extremely SAD and DISSAPOINTING that I can't visit my local bagel shop and get my food prepared prior to my arrival. I never see this place packed with people or orders so it's just really inconvenient whenever I'm in a rush. I've had better bagels but I support my local community the best I can, and today it's safe to say I won't be coming back due to the disrespect from ALLY. I really genuinely hope that this place can get turned cause the service from staff is unacceptable and unwelcoming especially inside.

Jan L.

Yelp
Amazing bagels. The lox and cream cheese is enough for two! Kinda pricey, but delic.

Amy J.

Yelp
I'm a New York Jewish woman who knows good bagels! This is the best place to get bagels south of Pikesville. Be warned, they don't use preservatives so eat them today, or have them slice them at no charge and stick them in the freezer. It's no joke, a fresh bagel is yummy, a stale one will send you to the dentist! I'm a 35 year happy customer, you will be too!

Kevin L.

Yelp
My first time as a patron and I will now be a regular! I ordered the New Yorker and somehow the order was incorrectly prepared, however the staff caught the error and corrected it before handing it over. Big Plus! The everything bagel New Yorker gave me that Brooklyn fever again! The Bagel was so good that my very well disciplined pup, ate the half I was saving lunch while my back was turned!

Art T.

Yelp
Delicious bagels and cream cheese! What more do I need to say? Finding a GOOD bagel is not an easy ask these days. Lots of big chains have popped up, some other chains that have no bagel game at all even have them. But, are they any good? I don't need to tell you that quantity does not equal quality. Fortunately for us in the Annapolis area, there is "Bagels And..." I didn't grow up in New York, but I've had their bagels, and this Naptown bakery comes as close as you can get without importing the water or yeast or whatever magic goes into the Big City ones. The bagels are hefty, dense, but still somehow light and fluffy on the inside, with a pleasant outer crust. They have a ton of different flavors, too, including salt (my favorite), sesame, garlic, onion, everything, egg, and so on. We like to get the special, because it comes with a dozen bagels and a pound of cream cheese. I personally really like the olive-enhanced spread, but that's just me. They have many other modified flavors for your palette. Overall, what a great place! I wish we lived closer, but Crofton isn't THAT far away. A brief drive and we're in bagel paradise. Just be sure not to wait too long, as they close at 2pm most days!

Jerry B.

Yelp
Location and counter are basic, bare bones, dated, and worn. In store dining seems to be unavailable since COVID started. As of 10/2022, in spite of their website, a sign in the window says "Closed Mondays". Bagels, lox, kippered salmon, whitefish cannot be beat. I'm not a breakfast sandwich person but they are part of many orders. They've been in business a long time and for my bagel-fix I hope they continue forever.

Jeff P.

Yelp
I'm not here for the decor. The bagels are done right! Crispy on the outside and soft on the inside. What more could you ask for? Whitefish! Great whitefish salad. Yummy! Stay away from the pastries, they are typically stale. So why the three stars? Well, service. No, it's not the employees, they are usually nice. The owner is another story. Whether your ordering on the phone, "hurry, tell me what you want I'm busy!" or when he fills your order in store and forgets that he put you bag of bagels by the cashier and yells out, "who left this here! Its probably one of those idiots waiting outside! " meaning customers waiting outside for their orders because he only allows one person in at a time because of COVID. Finally one of the customers said it was mine and the owner is the one who put it there. Yep, very reminiscent of the Soup Nazi from "Seinfeld". You will not be micro-aggressed, you will be macro-aggressed! Like I said the bagels are good and probably the best in the Annapolis area, if not the entire county, but order at your own risk!

Blake H.

Yelp
The food is good and they have good customer service but there are a number of things wrong with this place. I used to work there and personally, the manager is an ahole. Also, there are mice and roaches. The restaurant is very unhygienic. One of the workers blowed his nose and didn't wash his hands before going back to make food. Personally, I think the place needs to be shut down.

Christine C.

Yelp
We really enjoy this bagel shop. My kids love bagels and to be able to get fresh local bagels is awesome. We love the options but I do recommend going early enough to get a better selection. I love their plain and everything bagels. You just can't go wrong. They also have cream cheese, sandwiches, and offer a few pastries and cookies that are always delicious. I personally love their black and white cookie and it's all baked there. The staff is helpful and gets things done quick. I feel like we never wait and reminds me of some bagel places from home (Long Island, New York). The only thing that would really make it better is if the seating area was a bit more updated. Seating is currently closed for the pandemic. But you can call ahead for pick up.

Buonarotti G.

Yelp
Not only are their bagels lousey but so are their sandwiches. I ordered a sesame toasted bagel with nova lox, cream cheese, capers and onions. I asked for a nice slice of onion. Well i must havee been dreaming. I watched them put what appeared to be half a slice of lox on one side of the bagel and i questioned it and i heard the woman making it say "well that's a portion". The onions were little slivers. I had to go home and doctor it up but it was to no avail. It was $12.00+ and a total waste of money. I will never go back. The young man at the front was very courteous and apologetic. I hope he finds a better place to work with higher standards. Then my sister told me there was hair in her bbagel a week ago. Not like it was with the previous owners

Gary H.

Yelp
One of the best bagel places in Annapolis, well one of the two that I know of. They close their lobby at 2:45 for eating in, but you can get carry out up until 3 PM daily. Really fabulous lox and salmon, nova salmon for bagels. Big variety of bagels too! The shopping center is a little sketch right now but it is up-and-coming and I have a feeling will be amazing place in a few years. The new medical dispensary is going to open soon nearly 50 feet from the bagel place. So we can go get bagels and then go to the medical dispensary, quite the convenience. My biggest issue is having itvclose at 3 PM on weekends, I'm lucky to even get out of the house by 3 PM on the weekend, but it's a breakfast place and lunch so I can see that.

Barbara M.

Yelp
No chairs to sit on, big signs not to sit on tables. VERY UNWECOMING! Only one person was in the shop besides me, and they screwed up my order after I repeated it twice. Found out after I got home. People working there were not very polite. I'll make the trek to Naval Bagels every time now. Rude followed by imprecise orders. How difficult can a bagel with cream cheese and bacon be? WILL NOT BE BACK.

Luis S.

Yelp
Still the worst customer service in all of Annapolis. Seriously this restaurant should just install a couple of automated bagel dispensing machines and be done with it. From the owner down to the newest employee they have no concept of how to address customers in any way shape or form.

Jacqueline S.

Yelp
This place is no frills, but they make a good bagel. It reminds me of NY bagel places.

Scott H.

Yelp
Got a bacon, egg, and cheese. I Should've requested multiple strips of bacon. See photo.

Alexander J.

Yelp
Best Bagel place in Annapolis and the surrounding area. When I go to Annapolis I ALWAYS stop here for breakfast. I'll live in Virginia and travel here for business. While it has converted to take out during the pandemic and remains the way, the quality of the bagels and toppings are great and fresh. Fast service too.

Donna W.

Yelp
There quick even when busy. Food is ALWAYZ fresh and made to order. Hands down best place for a bagel in AACo. They also keep well for a few days if you buy a half/whole dozen. Definitely recommend if itooking for an amazing bagel at a great price

Lee M.

Yelp
I live in California but Used to travel to Annapolis in 1993, 1994 frequently. When I was there I went to Bagels And several times every week and always got the New Yorker. This morning I was reminiscing about the best bagels I've had in my life and I remembered this store and went to Yelp and was so happy to see that it is still there.

Kimber W.

Yelp
Absolutely the best bagels I've ever eaten!!! We've been coming here for years and have never been disappointed! Also, the blueberry muffins -- YUM!

Lisa V.

Yelp
Bagels and the sandwiches are good but it's time to open up the dining room already come on!!!!

Jillian R.

Yelp
Picked up a few bagels the other morning to try out to see if they lived up to the hype a lot of reviews gave them. 4 stars for bagel flavor selection, speed of service and cost (4 bagels + cream cheese was just under $10 after tax). 3 stars for taste though. The blueberry and spinach bagels were my favorite I found the everything and cinnamon raisin bagels to be underwhelming. Blueberry seemed to most resemble a NY style bagel, hard outside, crunchy outer and soft inside. The cinnamon raisin was the most doughy/most underwhelming of all the ones I tried. I'd return and try other flavors, or one of the breakfast sandwiches. I had no problem with service, I was in and out in a few minutes and everyone behind the counter seemed to be pleasant.

Lisa C.

Yelp
Wanted to try a different bagel place in town. They have a menu with good variety. Service was relatively quick. Unfortunately my sesame bagel tasted stale and the veggie cream cheese was bland.

Vivian J.

Yelp
They are getting a four only because their bagels are delicious. The customer service isn't going to make you feel welcome. No smiles to greet you, just can I help you. I have been coming here for years and it is family owned. The father and daughters. It is a downer especially in the morning when you are starting your day and this is your first stop prior to heading to work. A little morning cheer would be great! However their bagels make up for what they lack in personality. I love the Power Bagel with the sprouts, Muenster Cheese and Tomatoes. It makes me smile.

Nancy G.

Yelp
Bagels and... is not what it used to be. Placing an order with the man talking through the microphone was super awkward. Apparently the owners are still into the COVID regulations after 3 years. Bagels seemed day old to me. Unfortunately this will be my last time patronizing Bagels And.. Uber Bagels in Severna Park is top notch!

Gabriela M.

Yelp
I've been coming to the bagel shop for 35 years. I order for holidays several times a year. Monday is the last day I will patronize this shop. The old man who bought the business is a grump and rude. On my last visit I was dismissed and insulted by him. The bagel was dry and flavorless as well. Naval Bagels and Uber Bagels are just down the street and have polite owners and fresh bagels. I'll be going there from now on. And... what self-respecting bagel eater wants to be assaulted by Fox News on the shop television while trying to enjoy a nosh?

Christine D.

Yelp
Terrible customer service when I complained I was told not to ever come back to this place . So unprofessional. When you read there reviews on google and the Facebook page it's terrible all of the bad reviews. Just go to naval bagels where there not rude .

Martha M.

Yelp
Great little bagel shop. Easy parking, quick service and great food. Lots of options for toppings and sandwiches. Love it here, we've been back every single day since we discovered it. Highly recommend!

Harrison M.

Yelp
We go here all the time. The food is cheap but delicious If you're looking for a fast, good breakfast that wont break the bank this is the place to go!

Katie B.

Yelp
We just tried Bagels And... this weekend for the first time since moving to Annapolis. We had tried Naval bagels and felt that they didn't have the variety or cream cheese flavors we were looking for, feeling disappointed when we left. Bagels And... might not have an amazing new age exterior and dining area, but the charm of their family-owned business and the wide selection of breakfast and lunch bagel choices is great. We each had a different bagel with a different cream cheese spread and they both were wonderful! So delicious and fresh! We will definitely continue to come back for our bagel needs!

Shavon K.

Yelp
Bagels are always fresh and the service from the ladies is great but, the owner is rude as hell. I've been patronizing this establishment everyday for more than a year or two and yesterday was the first time he showed his true colors. Had a problem with my sandwich so I called to see if I was heard wrong. Dave, the owner, answered and hung up on me when I tried telling him the problem. I've always had my suspicions about him being racist because of how he would refer to me as "girl", but I would let it go. Yesterday however, showed me I was right!

Chris B.

Yelp
The Bagels were good. The two stars is really about the customer service experience. I had read previous reviews that indicated as much, but we walked in ready to give the place a shot. We ordered two bagels, paid and then waited for a few minutes -- up to this point everything was going fine. I was digging the old signage and the decor, it reminded me of something that hadn't been updated since the 80s. Then our order was called and I went to go to the counter to pick it up, the person working there had such a cold and dismissive vibe. That ruined it for me, that and they got my order wrong.

Heather B.

Yelp
I've tried others and in my opinion this is the best. Not only are the bagels first rate, their spreads are delicious and their lox is indisputably the best. I wouldn't go anywhere else .

Amina C.

Yelp
I see what everyone else is saying about customer service. But it wasn't that bad for me when i visited. I got a blueberry bagel with cream cheese. It was delicious. The prices are reasonable and they have a nice looking menu. 4/5 i would visit again.

Matthew M R.

Yelp
Great bagels! I love the Owner's Delight bagel. They have a lot of options and always seem to have big lines. Will keep coming back.

Christy F.

Yelp
Usually I like places with quirks, but from the permanent sign on the door saying 'restroom for customers only,' to the signs over the counter and the coffee bar saying 'no phone use' to the sign hanging over the dining area saying 'only food purchased here may be eaten here' - all the signage here made me feel like I was with a giant nag. Not ideal for wanting to kick back with a bagel and a coffee. I did like that they had an egg bagel with everything toppings - and that bagel was very tasty. The lox spread was pretty good. But the coffee was undrinkable - I dumped mine out because it was far too bitter. But I did like the quirk of an olive atop the bagel - although I would have liked to have known it still had its pit. If I was looking for a good bagel, I wouldn't necessarily come here and I certainly wouldn't take friends. But if I was passing by and in the mood, I would stop.

Whitney C.

Yelp
The owner? Older man is the the rudest person I have ever encountered. The food is not worth being harassment.

Holly W.

Yelp
My mother and I went to get bagels this morning. When we arrived, we placed our masks on and went to open the front door. As we went to walk in, acknowledging the gentleman in front of us on the "X" he was standing on, we stood back (6 feet) until he moved to the next "X". So we stood in-between the 2 doors, which had an "X" as well. We immediately see the manager quickly approaching us from the counter. In a very rude manor he told us to get outside and we had to wait for someone to leave before we could enter into the door way where the first "X" was. We then waited patiently and quietly until someone left, then my mother entered to the first "X". He then came running back to us almost yelling at us to get outside, and that he had already told us once to obey the rules. I then said, we were obeying, someone just left, so my mother moved up. He then rudely told us to get back outside. At this time there were 3 "X"s empty. When he returned to the counter he then said in a very loud voice, we could hear him all the way at the door, "Damn Women" to a customer that was waiting for his order! We then decided to leave. Another customer walked out as we were leaving and said she'd never return by the way she treated his customers. I would like to say, I am 100% on board with following all public places rules during COVID, but when you treat your customers horribly like this and EMBARRASS them in front of the whole store, that is NOT acceptable and we will not tolerate treatment like this when we ALL are having to follow rules and losing jobs. I'm so sorry I had to write this review, since I have been coming here for 15 years, but it made me so upset being treated like this I couldn't not warn others about what you may experience here. Down right RUDENESS and DISRESPECT.

Sean E.

Yelp
Great food, great staff even though I go early morning. Bagels are alway fresh. Food is always consistent. Would highly recommend.

Nakeya J.

Yelp
Love this place!! It's been an Annapolis staple for so long! Breakfast is cheap and so good! The staff is very friendly and your food always arrives with a smile.

Kimberly J.

Yelp
My boyfriend and I came here often when he lived in Annapolis but he moved to Bowie so we come here less often. When we're in the area early in the morning, we must stop here. Their bagels are sooooooo good. I'm honestly not a bagel person but they have really good bagel sandwiches. They have something for everyone. So many bagel choices and sandwich combinations. I love the Northerner (which is bacon, egg, cheese, green peppers and onions) and the McNosh (ham, cheese, and egg) on a six grain bagel. My only complaint is when they cut the sandwich in half, it gets pretty sloppy to eat but I just ask them not to cut it. The staff is pretty nice. We haven't had bad service at all. I feel like maybe if you're rude to them, they may be rude to you so I'm always polite and I get great service. So if you're ever in Annapolis, come get your bagel fix here.

Katie R.

Yelp
If you want a decent bagel in an unwelcoming, kinda dirty atmosphere then this is your place. The quirky bagel mural was cute but that's about where the charm ended for me. Signs about how their customers always ask dumb questions, "God knows if you don't tip" and arbitrary rules make up the decor. The staff seemed bored to be there and were not friendly at all. The rich part was having to listen to them go on and on about a rude customer while we waited for our order. When our order was up, the lady practically shoved the bag at my boyfriend as she grumbled, "have a nice day." Then when we got to the car we discovered they'd messed up our order. A thick slab of cream cheese coated my boyfriend's bagel which he ordered by saying, "lox only, no cream cheese."

Joe V.

Yelp
Worst service ever! Sandwich nowhere as good as years ago. No wonder they have lost so much business to Einstein's

Kim L.

Yelp
First time going here today and will never go back. Being treated rudely by the owner and his employees is NOT how I want to spend a Sunday morning. I asked the girl how the chicken salad was and she said it's just ok. She said they don't put any seasoning in it because of food allergies so it's bland. What??? Signs all over the place telling you not to do this or that. You have to ask for a key for the bathroom. Gross coffee in styrofoam cups and cheap plastic lids. Back to Naval Bagels for me!

Zachary G.

Yelp
It pains me to do this!!! I've been coming to this store since I was a Midshipman back in 1996. I now live in Los Angeles and I make two immediate stops when I come into town; Faidley's and Bagels And... (If they're open). When I come into town with guests, I take them here, and they love it too! The bagels are great and so are the sandwiches, though I do wish they would bring back the pâté I understand it's not a hot ticket item... Hell I even digged the Maryland sass from the servers. It was always a compliment between sweet, and get the hell outta here. However, I'm back filming a movie in town, and the past few times I've been in the store... to say the service has been bad would be a grossly misleading understatement. I've had to send back bagels more than once on the simplest of orders and have order just made flat out incorrectly. Maybe it's because the kids working the front were texting the entire time, or they just didn't give a shit, I don't know. What ever it was it's happened over and over again. Why do I keep coming back? Valid question. I'm a creature of habit and like I said, I've been coming here for 20 years. Today it ends, as do the recommendations and what could have been years more of business. Why? So I'm out to run a few errands and I called in for a whitefish salad bagel. That was it. The gal on her phone says she can't take an order for one bagel on the phone - mind you she just did. I told her I didn't understand that, and she sort of laughed it off and said it's a silly rule but next time just be mindful. Fair enough. Copy all. I told her I'm in a rush and didn't want to have to wait; just grab and go. Not a problem, or so I thought. When I arrived I asked for the pick up order, no gal in sight, only two affected guys who hand me a massive bag of bagels. Not my order. I had the whitefish. Oh... that was the one so and so was talking about. They look at each other and laugh. And just stare at me. For a while. I felt like I was in a Sergio Leone shootout it was so long. So it's not ready? But she took the order. Yeah but we're not allowed to take them over the phone. Again I don't get it, but I'm more confused why she took the order, knew I was coming in in a few minutes and made it seem as if it were taken, only for me to arrive and no bagel. I say this to these two doe-eyed kids and they only stare back at me blinking like I'm speaking Pig Latin, or Yiddish, which granted, they should know because they work in a bagel store, but I digress. Then, Flock of Seagulls we'll call him, breaks the silence and pipes up, so... can I take your order? The only response I could muster out of my disbelief was, "You already did." Blank stares. I'm sure there's some reason for the not taking a single sandwich order over he phone rule that I'm not smart enough to understand. Common sense would dictate you probably shouldn't take large orders over the phone since you'd want to make sure they'll actually come in, or you can ring them up before you waste 12 bagels, but what they hell do I know? I don't know what you guys have to do to change the service at this place but do it and do it fast. If not, Navel Bagels!