Mary Grace G.
Yelp
Really wanted to like this place because it's right by my college. This will be the last time I come here. First, the waiter that delivers the food to your table doesn't speak English so when you're in a big group, it can be difficult to figure out which order it is if we all had similar orders but with modifications. I had to take my plate back because it didn't seem like it was the chipotle sandwich that I ordered. They assured me that it was, but my friend that ordered the same thing as mine didn't have tomato pesto on hers as I did with mine.. and they had forgotten my potatoes that I ordered with my sandwich. My other friend was nice enough to offer me some of his, which by the way my potatoes were finally ready when I was already done eating. I enjoyed the salad, however, but it was unfortunate that it was the only thing I enjoyed today. When the lady brought my potatoes, I told her I was already done eating and I no longer needed it because it took so long. They said they forgot and she asked if she can put it in a box for me. She just kept insisting that I take the potatoes that took almost 30 minutes to get brought to our table. I told her again no, I really don't want it. She just smiled and walked away, there was no communication to try and make it right. There was no attempt to refund for the potatoes that I never received. I should've fought for it but really, I was already running late for class and was already annoyed by the service and quality of food. I took a few bites of the first half of my sandwich and it wasn't warm and the bread was hard. It was a disappointment unfortunately. My friend also ordered the matcha tea and do yourself a favor, don't order that here! It tasted like green colored dirty water! It was tasteless.
In addition to all that, the staff were unorganized as they were running around yelling at each other and trying to figure out which order belonged to who. It also doesn't help that they seem to be speaking in different languages to one another. I would suggest working on your customer service and communicating with your customers to find out how you can resolve an issue. I wish I enjoyed the food at least, it would have made up for the lack of customer service.