Jiana O.
Yelp
ABOVE AND BEYOND. I am staying in a hotel in Detroit and wanted Thai food, so I ordered online from Bai Mai Thai based on positive reviews and a couple TikTok recommendations. The restaurant uses a third party delivery service (DoorDash).
DoorDash first updated the delivery to an early arrival, then kept pushing it back again and again and again until it was 30 minutes late. Then at the (late) 40-minute mark, DoorDash marked the order as delivered and closed the chat. Immediately, Bai Mai Thai called and informed me the food had been sitting at the restaurant and they didn't know what to do - DoorDash was being unresponsive.
Bai Mai Thai called DoorDash on my behalf, and were told DoorDash wasn't sending any drivers. So, even though they were closed at this point, Bai Mai Thai said they would find someone on staff to bring me my food on my way home. I was concerned about delivery tip (or even payment, in case DoorDash ripped both of us off) but it was clear they were only concerned about me getting my food.
My food arrived, still decently warm. And lemme tell you: THIS IS SOME OF THE ABSOLUTE BEST THAI IVE EVER HAD. And I've had a lot. The pad see ew is so delicious. I actually love the thin, long rice noodles. The basil fried rice (with garlic butter) is life changing and no other fried rice will ever compare.
And not only was the care in getting me my food above and beyond, and the food itself above and beyond, as I was eating my first couple bites the manager texted me to make sure I had everything I needed. I managed to drop my fork to answer her affirmatively.
I'm so obsessed. I wish I lived in Detroit so I could eat her multiple times a week.