Laura B.
Yelp
Hello everyone,
First of all, I want to say that I am not a big fan of writing bad reviews or criticism. We have been regulars at this place since we moved to this area. We love the food and cannot forget to mention the great job done by the kitchen staff and the two very nice waitresses. However, our past few experiences were so unpleasant that for the first time in our lives, we left the restaurant.
I will write about the last experience which led us to leave. We have two little kids (ages 2 and 4), and we always carry their water bottles to every restaurant we visit. So, when we arrived, a server immediately approached us, saying that we were not allowed to have kids' water bottles. I asked why, as we have always come here and never heard of such a rule. He said it was the manager's policy.
Then, a bold guy, who had been rude in a previous encounter, came over. He asked for our drinks first, and then for the kids' drinks, to which I replied they were fine with water. He promptly informed me that kids' water bottles were not allowed. When I asked why, he said he didn't have a tester to ensure they only contained water. He even insinuated that if there was alcohol in them, it was our parents' issue. However, because he didn't have a tester, he couldn't check, and that was his responsibility. It was confusing, as we have been to high-end places where we never had any issues bringing kids' water bottles.
I also want to mention a previous incident where we came with a party of 8 people. Six were already inside, while I was outside getting my kid from the car seat. My husband informed him that we would be a party of 8, and he refused to put the tables together until everyone was inside. My husband explained that I was right outside with the sleeping child and needed to come in with the stroller, but he still refused until my husband agreed to be a party of 6. He could easily see me through the window, but he still insisted on his rule.
We will never go back to that place. The guy there is rude, very rude, despite claiming to have experience in restaurant service. I have worked in the industry for many years, and when you have regular customers, especially those who always recommend your place to friends, you treat them nicely. But he targeted us every time.
To the waitresses, if you read this, I just want to say that you girls are good, always nice and helpful.