Jakob E.
Yelp
I should have adhered to the review of another Yelper: nothing is made fresh; this was the first red flag. They smoke/cook/prep everything for the day, then keep the hot food under heat lamps and serve customers in an assembly line style. Think Subway, but less fresh.
The customer service here too is insulting. I called ahead to place a take out order. Halfway through the phone call the employee states with disdain "you know you don't have to call ahead, right?" That was the second red flag. I ignored his rebuff, rolling the dice on this place finally being my haven for BBQ in the Twin Cities area. I yet again find another disappointment.
I arrive at the establishment to find my order not only absent, but the receipt containing my order to be inexistent. I proceed to go to the back of the line (why there is a line for this joint I still can't comprehend), and watch as the employees rudely interact with their clientele, as well as act ever so snobbish in regards to their BBQ.
I purchased their chicken wings, ribs, beans, and potato salad. The meal came with Texas Toast:
-Chicken Wings: Under seasoned, but worse, UNDERCOOKED.
-Ribs: Under seasoned. So at least the cook has a theme concerning lack of flavor.
-Beans: Tasted like knockoff Bush's Baked Beans out of the can.
-Potato Salad: Like the chicken, under seasoned and undercooked. Also, heavy on the Mayo.
-Texas Toast: Stale, no seasoning, not even buttered!
More than half my food went straight in the trash! In short: poor staff, the food is not fresh, and the food is under seasoned and undercooked. I will not be returning here, and frankly I am surprised they have not been closed due to a health code violation.