amanda A.
Google
I have been to Balboa many times and I haven't had an issue like this before and I understand it's an accident, but today there was a long brown HAIR in my food, I understand that isn't a deal breaker for some but for me it is. I immediately addressed it with the waitress, where I walked the piece with hair in the pizza, she took the plate with the hair and asked if I still wanted continue with my other items that I just ordered. I canceled the other items, so that wasn't an issue. When I got back to the table, I noticed my friend ate one piece and was starting to eat another, I told her about the hair and she did end up eating 3 pieces total (1 piece before I noticed it, then 2 more pieces after) of the 8 pieces. My biggest issue is, how the manager, a blonde haired lady, came over and said she ate all the pizza, I said "no, she didn't and I am not paying for a pizza with hair in it." I was more than happy to pay for the drinks we ordered and I did drink, total 2 Teremana's and soda. The manager also told my friend she couldn't sleep at the bar, which she wasn't, so I don't know where that came from but either way, in me trying to get the pizza off the bill, she addressed me by name and I don't think I have ever met her, was rude about it and seemed shocked that it should be removed from the bill. She ended up saying it's time for us to go, which is fine grabbed out drinks and the bill then walked away. I would have liked to pay for the drinks and tip the waitress, thankfully I had cash, so I could tip. I just found this entire situation very strange. Again, I know my friend ate 2 more pieces of the hair pizza but I think that the pizza should have been comp'ed, regardless of her eating it 2 more pieces. Unfortunately, the blonde manager, made it more of an issue than I think it should have been, was rude and seemed to be trying to create a bigger issue. She didn't need to grab the glasses from us or not allow me to pay for the drinks.
Next time I go there, I will make sure she is the floor manager. She definitely left a bad taste in my mouth. I also recommend that the cooks wear hats/hair nets to prevent this from happening again, the 2 ladies did just have their hair pulled back into ponytails.
Do better. I went to North.