Balcón del Zócalo

Located inside Hotel Zocalo Central! On the 6th floor you’ll find this bougie yet exceptional dining spot with Zocalo views. We did not have a reservation but they are highly recommended. Service was great; no wait time, mimosas were small & only two juice options, seasonal fruit was fresh, French toast was plentiful but too sweet, Egg White omelet was tasteful, Toast w/Salmon & Avocado was okay (bread was a bit hard.) I liked how they came around to our table to offer pastries! Atmosphere is very pleasant & wonderful views!!!!

This is a jewel in middle of busy historical zone of Mexico City ! I couldn’t believe my eyes until I get to the patio ! And wow what a view ! I would ho back to the place again if I had a longer stay . The food comes with different options , tasting menu or separate menu. We tried both and all was beautifully set and taste amazing ! I highly suggest to go there to be there by sunset . If you are steak person and you would like to have it medium usually highly suggest to have it well done . As their definition of medium is different than America . I also suggest to have reservation as they don’t have that many tables and this is the best place in this location!

What a wonderful, classy experience! For dinner, each dish was made with so much attention to detail that every bite felt personalized just for me. The complimentary breakfast buffet was delicious as well, if I ever visit CDMX again, this is a guaranteed entry to the itinerary!

Food was good but we expected better, meals were not as warm as they should have been. Filet was by far the best, truffle mashed potatoes were gooey. Atmosphere is amazing, such a beautiful space with views of the square. We expected better for the price.

Luna Llena, y corazón contenta. I loved everything about this place. The set menu options. The food was so delicious. Perfect portions. The view best of all. Seeing the full moon, during dinner. And we didn’t even sit near the balcony and still capture some beautiful images. I cannot wait to go back.

This is a rooftop restaurant located in the middle of Constitution Plaza, so you can see the great view of the square if you get the good seat. The service was good! They brought us a complimentary appetizer for us to try. The atmosphere was also ready nice. However, the wagyu flatbread I ordered was alright and a bit pricy. My total bill was $93 for 1 drink and 1 entree.

Amazing experience. The view was amazing, the staff was very gentle; and even more important, every dish was a party of flavour, honestly one of the best in my life. We tried the “Experience Menu”, 9 dishes carefully “Made in Mexico”. Simply the best of the best.

Oh my, what a fabulous meal. We and our 1 adult children visiting from California decided to have the 8 course tasting menu as special occasion. Everything about it was outstanding. I have had 3-4 other special tasting menus, 1 in Paris, 1 in Santiago, Chile, 2 in sacramento. This total experience was by far the best combination of food quality, quality of service, atmosphere and just sheer surprises and delights. We especially loved the abalone, and the pork bun -- the orange trump desert was a tasty and hilarious to remove the (purposely inedible )hair and (upon urging) vigorously stab the orange ball. Oh, and incredible view of the Zocalo!

Really, really liked this place. The balcony opening on the Square offered a spectacular view. The decor was unique and beautiful - a wonderful blending of culture and Spanish architecture. The four course meal was great. Some was too spicy for my dinner mates, but they are weak. Service was not speedy but wonderful... everyone was friendly and professional. Would come again soon!

We visited the restaurant on Sunday during the Catrina parade. Outside, it was very busy, but the restaurant was only accepting guests with reservations, which we had. Our reservation was for 8:30 pm, but we were not seated until 9 pm. Our table was nicely located near el Zócalo , which allowed us to stand and watch more of the parade and festivities comfortably. The restaurant offers both a tasting menu and a regular 4-course menu, where you can choose from four options per course. There were six of us; half chose the tasting menu, and half the regular menu. The staff strongly suggested everyone try the tasting menu because it takes longer to prepare than the regular menu. Waiting was no problem as we enjoyed our drinks. When ordering, I mentioned to our waitress that some of us had allergies. She said she would come back but never followed up. My sister-in-law then informed a different waiter. Unfortunately, when food started arriving, several of the tasting menu dishes contained ingredients that triggered allergies for three of our group. The regular menu dishes started well: the first and second courses were very good. However, the main courses were cold. The beef was cold, the asparagus looked like it had been quickly dipped in water and served without seasoning, and the mashed potatoes were also cold. One of the other mains was similarly cold. We sent the dishes back, but when they returned, only the plate was warm; the food remained cold. The waitress handled this with an unpleasant attitude. We never got a chance to order more drinks as the waitress never checked back. After the disappointing food, we decided not to spend more. We later tried to order truffle fries, but the kitchen had already closed. Towards the end, we felt rushed to leave since the restaurant was closing at 10 pm. Given the tasting menu takes time, seating guests at 8:30 pm felt unreasonable, especially since we were still receiving tasting menu items well after closing, with dessert arriving after 11:30 pm. On the positive side, the restaurant is beautiful, with nice music and great views creating a lovely atmosphere. Our waiter, Miguel, was excellent in explaining the tasting menu dishes clearly and thoroughly in English. We've been to many tasting menu restaurants, and usually, if someone has an allergy, they accommodate by changing the dish. We hope this will improve here as well. Before leaving, we wanted to speak with the manager to share our experience, but he had already left. We spoke with the captain instead. We didn't want a refund; we just hoped they would be aware of where the experience fell short so they can make improvements.

Wish I would have had my phone to capture the amazing views of Zocalo Square, the awesome roof top dining deck and the incredible food. This is a must visit restaurant in the Historical District. Food was 5-Star. Service was impeccable. And the entire experience was unreal. If the roller doors are down, follow your GPS and ask the doorman. He will let you in the portal door.

Now that We've eaten here for breakfast(included with our hotel stay), lunch and dinner, I lowered my rating. Unless you choose one of their full tasting choices, you have few dinner choices. In other words, come very hungry or don't come for some other meal-not dinner which starts at 6PM. I rate the breakfast and lunch, 5 star event. Dinner 4 stars and I am being generous. We did not want the tasting menu, not that hungry, so our default selection was steak pieces on a slab of bread. Tasted like an over cheesy , over priced pizza to us. I ordered a glass of red wine and the pour was short, less than 6 ounces I think. Also come layered up, clothes wise, in case they have the balcony open. Until they decided, too late IMO, to close the balcony, it was very breezy. I was glad I had on a warm long sleeve top. One gentleman gave his date his jacket.

This restaurant is located on the 6th floor of Hotel Zócalo offering stunning views from the terrace of El Zócalo. A reservation does not guarantee you a terrace view so just an FYI if you specifically want to sit on the terrace. A 500 peso deposit is required that goes towards your service. If I'm being honest the food was not anything to write home about it's the view that really got me here. They do not offer an al la carte menu so you eat from a four course meal. There is a weekly special menu with new items to pick from for independent plates. The service was good but I did order a cappuccino that took 30 minutes and 7 people asking me if I got my cappuccino to get it to me. For some reason my 7:00pm reservation was pushed to 7:30 so I had en extended wait in the lobby. During that time I noticed several people walked in without a reservation trying to get a table and got turned away. But others would walk in and magically tables are available. I thought that was super weird in addition to that they have open availability on OpenTable but claim to be fully booked. Just thought it was interesting to point out if you are looking to do a walk in or get turned away check out OpenTable to reserve on the spot. Overall if you want to see the view and not pay the outrageous price tag show up and ask to sit at the bar. Order a drink and walk over to the terrace everyone was doing it.

FANTASTIC VIEWS OF ZOCALO from this balcony restaurant perched high above the plaza. Very fancy hotel style restaurant. And very expensive. One look at the menu and we decided to just order drinks. Service was good. But did not try the food due to the price. There are lots of street vendors on the plaza serving tacos and local Mexican street fare. Cheers.

tl;dr: went for dinner, wouldn't do it again; not worth a visit for most folks. +/- overpriced but quality food +/- hectic but pleasant service - poorly timed course delivery Tip: during wet season, opt for a later dinner res so you can actually enjoy the view; they keep the weather flaps down earlier in the evening when it tends to rain more

Every thing from start to finish was amazing compliments to the chef for putting a twist on the delicious food. Great service and amazing views definitely a place to come check out you won't be disappointed.

We stopped in here for some great views, food, and drinks. Easily one of the best places to see the beautiful historical district and highly recommend going at night. Do get a reservation because the likelihood of just walking in and getting a table is slim. The food and drinks were excellent we just got light snacks and a drink. The wagyu flatbread was really delicious and got a whiskey sour for my drink. The vibes were great and we also got great service. A great place to check out with great food and drinks and excellent views.

We only had one dish while here but the view and decor was amazing! We had the gyozas and even the house bread was fantastic. I wanted to try many more things on the menu but wasn't able to. Definitely recommend this spot though!

Walked in without a reservation at around 2pm this afternoon. The space is beautiful and spacious. The view of the zocalo is stunning as well as you can imagine. AFAIK, there is no a la carte menu. You can either choose the full tasting or the menu del dia, which is four courses (a choice between 3 options for each). The price depends on which main you choose. I had the asparagus to start, followed by the octopus taco, the risotto ($650 pesos), and the chocolate dessert. Asparagus was boring and the flavor profiles were weird. Man next to me got the tortilla soup and it looked much better. Octopus taco was excellent - one of the best bites I've had in CDMX. Octopus was cooked perfectly and seasoned so well. Risotto had a nice flavor but the texture was so off, and the veggies in it seemed incongruous with the dish. Dessert was excellent and was the other highlight of the meal. I didn't have anything to drink; I had thought about getting a glass of wine but the list by the glass was extremely limited. A very poor wine list for a restaurant of a certain caliber. Service was SLOW and inattentive. The meal took forever and not in a good way. For the price I wouldn't recommend. I'd probably give it a 2 if it weren't for the octopus taco and dessert, both of which were outrageously good.

Great for view and ambience. Good drinks. Food 3.5 out of 5. Mole was not as rich in flavor as expected. Dessert was okay. I got the crème brûlée was a bit bland. Their gelato was surprisingly refreshing. The basil smell was bit strong but good.

The stars are for the views and the ambiance of the restaurant, it is a beautiful restaurant with a large outdoor area and the views are amazing. Our drinks were good but we felt the choices were limited. Lots of servers were seen standing, and we had to wait for a few things which wasn't amazing. The food was inventive but it came out cold and missing flavor. I'd come back to have a drink or two and take some photos before a night out.

The restaurant was a bit confusing to find at first- it's inside of the hotel zocalo. We were greeted with a gorgeous lobby to the restaurant before being led to our table. We were lucky enough to snag a table on the outer edge of the patio and enjoyed the views and music coming upwards from the plaza below. The menu rotates based on seasonality which I always enjoy. We ordered a bottle of wine and decided to create our own adventure with the chef selection. You get to choose an appetizer, small snack, main entree and desert. The pricing is also insane compared to the United States it's a great deal. We each spent about $50 on our meals. My favorite part was the sweet nectarines at desert!

Came here for breakfast on our last day before heading to the airport. This rooftop restaurant is also part of a hotel. Hotel guests dine here for free (i assume only for breakfast). There is a buffet with pastries, fruit and eggs. There is also an al la carte menu with pancakes and some egg dishes. The food was good, but what really stands out here is the view of the zocalo. Beautiful on a clear sunny day.

The food here is terrible and it's extremely overpriced. The only thing they have here that's good is the view unfortunately.

Great view and good food. A friend and I dropped in around 11:30am without a reservation and were able to get seated in 15 minutes. The brunch menu had a decent selection and we opted for the club sandwich and enfrijoladas. The only downside was the service; despite having around 5-6 servers on the floor, it took asking three different people to get a soda. That said, if you're near the Zócalo, this spot is definitely worth a visit for the views and food.

The ambiance was perfect. Posh and chic. Beautiful all around. The balcony is beautiful, worth the visit alone. We shared an appetizer as their menu is catered to full chef service. Worth the trip for the views

Our expectation was very high. Buy if you get there after sun down and the weather is inclement, go spend you money somewhere else.

I am being generous by giving 2 starts to this place. What a waste of money!!! I regret so much coming to eat here. I found this place by looking at some reviews on Yelp , and honestly the view is so beautiful that I fell for it. I chose their Violeta tasting menu. Huge mistake , the food was sooooo baddddd I can't even tell you. The plates had not flavor it was so plain lacking of taste. I knew from the first item I was given that I was going to regret coming here. Additionally the service is so slow , I was amazed by how good the service was in CDMX until I came here. I almost fell asleep waiting for every item from this tasting menu at one point I was just going to leave . please do yourself a favor and don't come here.

The views, the views, the views. Just wow. You can make reservations but we were walk-ins. I strongly recommend a reservation. We arrived around 11 AM and breakfast stop being served around 12:30 so we were worried that we were not going to make it. We waited around 45 minutes to be seated. This place is gorgeous. The aesthetics are everything. We sat down at our table and the waitress approached us to take our drinks. We saw another waitress walking around with a plate of sweetbread and we called it over and we were able to make a selection from their delicious options. We ordered a round of mimosas and a black coffee for me. We ordered Chilaquiles and the mole plate, which were both delicious. The service was great, we were able to get up from our tables and go take pictures from the balcony area with no issue. Even though they were busy, we didn't feel rushed to leave. If you're coming to Mexico and you're looking for a place to take photos and have great food and enjoy the views, this is the place. I will definitely be coming back.

TOURISTS BEWARE. Our waiter recommended "tacos" for our group of 7.. Then, Two piles of various meats came out, in the least appetizing arrangement you could imagine. We each had one beverage (margaritas for the girls, beer for the men). The margaritas were terrible. It took 20 minutes to get our drinks. Our bill was about 15,000 pesos, which is over $750 USD. SEVEN HUNDRED AND FIFTY US DOLLARS. It came out to $110 USD per person, for two tacos and one drink per person. An absolute SCAM. We could have had a Michelin star meal for that amount. It should be an ethical crime to recommend tacos to tourists without disclosing the price, and have it come out to $200 per pile of meat. Do not eat here. Spend your hard earned money at the many incredible places Mexico City has to offer.

Always tops Great servers Knowledgeable Accommodating Menu has changed to more of multi course All well though our

Service was great! But the food was not it at ALL! It sucks I'm writing this review, but people, save your money, there are multiple places out there with better food and better prices. I paid over $200 dollars for two people and we didn't get a good view, but i understand thats not always possible. The only dish that stood out was the birria soup from Jalisco, nothing else.

The restaurant has beautiful views from the patio. The beef filet was perfection. The menu has a good mix of options. The service left much to be desired. It was slow and not very good. Water wasn't offered, the drinks took long, and only one menu was provided for two of us to share.

The service was incredibly slow and the food was underwhelming. Our Uber driver urged us not to go to this restaurant but I gave it a chance because of the unbeatable view of the Zocalo.

I tried their 4-course to be able to sample their menu. But you can also order a La carte. The service was fast and the servers were pleasant. It has the view of their historical plaza which you can access after dining.

First off, this is a truly beautiful location and if your lucky, you can score a table with a amazing views of the Zocalo. Amazing at night. The restaurant is beautifully decorated and really has that Michelin star feel. The service is okay...we had to wait and our drinks took forever. I'm not gonna rag too much but I still tipped. The food was good ....great in some cases. My table mate had the price fix and didn't love it all...one course consisted of bread and butter. I had the tlapya with ant eggs...it was truly sublime. The flat bread with steak tasted very boring. The Chinese bread with mango butter was truly great.

Great experience all around 5 stars. We stayed at the hotel for a week and ate at Balcon a few times and everytime it was better than the last. By the second dinner all the staff new our names, nationality and drink preferences. Truly amazing. The food, ambiance and dedication to details were top notch. Congrats to Chef and staff

Super cute restaurant! Very trendy and in a beautiful location with beautiful views day and night. I traveled solo & was lucky to get a spot, so I don't recommend coming on a whim. Make the reservation! The staff made this an experience for sure. Always someone close by to refill beverages, clean the tables off, and suggest you to not shy away from enjoying the view. I got here a little on the later side so I enjoyed sipping on a couple of Jaibols. Yum!! I'll be back for the food because all I saw were empty plates being cleaned off tables. Another sign that I missed out, but not forever!

First time in Mexico City. My sister made a reservation for her anniversary. It was a total of 13 of us. The service was not good they seemed tired or just careless. The food was not good. I would take bad service if the food is good but it was not good. I had the soup and the fish taco with the meat as the main course and tres leches cake for desert. The fish taco was ok but man what a waste of time and money! The view is nice but not worth the money. We had tacos after.

So we went here due to the view. But if you're Mexican or dark skinned, they sit you in the back. The blonde tourists get to sit on the next to the balcony with a nice view. It wasn't just my table. I saw it with multiple people. Some blondes would show up and grt to sit in the front. Everyone else sits in the back. Also, they take a very long time to bring your food out. The only redeeming feature was the location and view, but I wasn't blonde enough for the view.

What a view ! we got a table inside and we were still able to enjoy the view outside. We visited Mexico City back in August (2023) & knew we had to check this place out. It didn't disappoint! This restaurant is found on the top floor of the Zócalo Central hotel. They have free bread service while you wait for your meal. I also looove that restaurants in Mexico City will bring out a table side rack to hold your purse/jackets while you dine. Anyway, I started off with the vegetable soup (Caldo de Milpa con verduras) so good - not too salty or bland, perfect. For my main mean I ordered the Broccoli in white sauce (Brócoli en mole blanco) - it was very filling. Just beware that broccoli is rich in fiber Overall, great experience & amazing views. Definitely a must stop if you're visiting Mexico City! can't wait to be back

Beautiful view but very pricey and not my kind of food. They also seated us after other people that arrived after us and didn't give us menus for a while.

Overlooking the Zocalo, this restaurant has a view worth a visit. However, due to the layout, only around six tables or so can actually be close to the view. While the drink menu is extensive, the cocktails were underwhelming - and we wished we might have skipped. For the main meal we ordered their Caesar salad and sea bass. Both were fine, but not special. The absolute standout of the meal was the dessert, a chocolate concoction with exterior of dark chocolate, interior of lighter chocolate, guava and a breaded wafer. Overall, it was a pleasant meal near city center, but wish the food had been on the high level that many restaurants in Mexico City seem to be.

We arrived at sunset so that we'd be able to watch the transition into the sparkling city night lights. That part was definitely worth it. I did note that there were very few seats that have a direct open view. The walk through the hotel to the 6th floor restaurant is insanely beautiful. Especially if you manage to inconspicuously wander around a bit. In line with the hotel, the restaurant is absolutely gorgeous. My husband and I often share food so we ordered the tortilla soup, a Caesar salad, and a steak dish. Sharing saved us some pesos, because this was definitely the most expensive place we've been in Mexico City so far. The tortilla soup was excellent, Caesar Salad was good, and the steak with pureed potato and asparagus was fair. We asked for medium well but the inside was extremely pink, so perhaps we should have asked for it butterflied? All in all, a beautiful experience.

Had a comically wonderful welcome dinner here with friends to kick off our holiday. My spouse came a few years ago for drinks, so we were both excited to try their Autumn Tasting Menu which the whole table had to agree on. Despite some initial hesitation from one person, we all ordered the special tasting menu and none were disappointed. Each dish was excellent and interesting. A worthy 5-star meal. The setting and atmosphere are wonderfully exciting, very chic, and definitely sophisticated. You could easily be fooled that you were in New York or London - however here you can overlook the grand Plaza de la Consitucion. I highly recommend securing a table next to the window to admire the views - this may mean coming early for dinner. We had requested it but ended up being seated towards the back of the restaurant. Overall the service was good - there were some gaps when it came to ordering drinks and getting started, but then it seemed to iron out. The place was completely packed and our lead waiter was clearly juggling a lot. Thankfully a manager stepped in to assist. I really enjoyed the experience and would come back again.

Came back after couple years post pandemic, this place is really popping and definitely need to reserve in advance. I requested on the front balcony seat on the reservation note but they put us all the way in the back. The service was horrible, our waiter gave us so much attitude. Barely check on us. And he didn't even take everyone's order for drinks then walk away to do something else. Hard to get anyone's attention to order anything else. Some staffs are standing around doing nothing, even I asked for a drink menu it took 3 asks and 10mins just to get the menu. We had the autumn tasting menu which the whole table have to participate. The food is great, each dish is small portion so it's a perfect amount of food. Although I didn't like the duck breast it's really raw and chewy.

The service was absolutely fabulous, fancy meal, nice view. The food was beautifully presented, everything was tasty. A little bit disappointed with the desserts, they looked amazing but it wasn't as good as it looked. Restaurant on top floor of a hotel

The service is excellent. On par and exceeded expectations. The food is pretty delicious. Everything is done meticulously and with thought. Super tasty menu changes periodically. The ambience is one of their best qualities. You have a view, best view of the Zocalo from the balcony. I definitely recommend coming to have a meal here. It's worth the wait for the balcony. If you get a chance, staying at the hotel is pretty great too. The rooms are comfortable and the hotel is just a beautiful place. Lots of greenery, it's like they brought the outdoors in. You are definitely transported into an experience at this hotel and the restaurant. Five stars plus !

RIP OFF i had made a reservation here but canceled within the appropriate time period. However, they charged me $25 anyway. I would STAY AWAY

Just good for the view! Food was ok in some courses and not edible in others, the only good food was the chicken my kids had. Menu was very limited (even thought the week before I had contact them and asked for menu and they sent me a lot of options). Service was not good either, our server was only trying to sell the most expensive option and didn't even wanted to give me options for the kids, while my friend on another table were getting options for their kids so I actually had to push my server to offer me the same. He seemed bothered with questions, other people around didn't seem helpful either, there was also a guy like telling over a headphone where to seat people, or clean tables, etc he was loud and right next to us so we had the background experience of the seating organization. The place is beautiful and the view its really amazing, I don't think I would come back here but if I did I would only go to the bar for a drink, take a picture and not eat...

The food was good but not amazing. However, the view at night is spectacular!! The service is a bit slow but the ambience is great. I would likely go back for drinks or dessert.

SCAM!!! Food has no flavor, drinks had no alcahol and there is a hidden service charge. DO NOT RECCOMMEND, AVOID!!!!

Food is delicious, buffet style and great variety. Service it great, food servers are friendly and helpful. The ambience is full of happy people on vacation with cool and calm vibes!

I ate here on Saturday, April 27th and I got food poisoning within an hour after leaving the restaurant. It took me a full 48 hours to recover which means losing two days of my vacation to Mexico City and going through the misery of throwing up for 12 hours straight. The ambiance is nice here, but not worth getting food positioning over.

I am only giving this a 2 star review bc I had no service. The drinks were really good and i was excited to try the menu. The server was eager to get me to order food as i barley sat down and I had only read this weeks specials. I told the server politely and with a smile to give me a minute and that i would be ready to order a couple things off the menu. The server kept walking past me talking to the bartenders and avoiding to cone back and take my order. I obviously closed the menu, looked around the place to get them to notice i was ready. I also put my phone down and noticed they werent planning on asking me if i was ready or if i had questions. I left after 20min of sitting at the bar. I was more upset that I had to put my card down to give the social queue that i was ready to leave. I had to tell the bartender that i was ready to check out. And i was never asked if i liked my drink (which i did... a lot). So it was disappointing that the quality of the food doesn't match the service. Coming from someone that works in restaurants for 10+ years and in fine dining... this was not some place i would go back home and tell my friends to go to. Also they might have judged me by my outfit i was wearing (jeans and a hoodie) but regardless, you never avoid a guest.

That view bruh! Let me tell you, El Balcon del Zocalo is an experience you won't forget. From the minute you step into the hotel, hit that elevator button, and glide up to the reception area, it's just...wow. The modern vibes, the clean lines, it's all so on point. And don't even get me started on the restaurant - the design is like something out of a dream. Plus, those fresh-baked bread smells and signature cocktails? Total game-changers. And when you finally lay eyes on that Zocalo view, trust me, it's something you'll want to share with everyone - your partner, your family, the whole crew. Now, about the food? It was good, sure, but those drinks? They were next level. I went for the tacos de suadero, and they were decent. But being a Mexican foodie, I've got high standards, you know? So, take my little critique with a grain of salt, okay? ***** Spanish version ***** ¡Qué vista tan espectacular! El Balcón del Zócalo ofrece una experiencia inigualable. Desde el momento en que entras al hotel, subes en el ascensor y llegas a la zona de recepción, te encuentras con una vista impresionante. El diseño moderno y la estética del restaurante son simplemente deslumbrantes. Su encanto contemporáneo, junto con el aroma del pan recién horneado y la tentación de los cócteles exclusivos, te transportan momentáneamente a otro mundo, haciendo que te olvides por un instante de que estás en la bulliciosa Ciudad de México. La vista panorámica del Zócalo es una experiencia que apreciamos y recomendamos sin reservas compartir con tu pareja, familia o amigos. Aunque la comida estuvo bien, las bebidas realmente se robaron el protagonismo. Opté por los tacos de suadero y los encontré satisfactorios. Como mexicano con gustos exigentes, mantengo un estándar alto en cuanto a la comida, así que toma mi crítica con buena disposición.

Perfect stay! Everyone was so nice, the room was clean. I really liked the extra security where you can't go to the room floor unless you have a room key, the elevator will not work. All the staff went the extra mile to continuously check in on us to see if we were ok or needed anything. On our last day we weren't able to call an Uber close to the hotel, because there was a Cab strike and the streets were closed. The bell boys walked us a couple blocks to meet our taxi, that the hotel setup, I really appreciate that They do as much as they Can to make you feel safe.