Soneya S.
Yelp
We made reservations for this winery months in advance, as we were a large party celebrating a special occasion. Upon arriving on time, we were asked to stand behind the bar in a separate room with a table of wine bottles while others were seated, as they were preparing for a wedding. As we waited for the rest of our group, no one came to introduce themselves or offer us chairs, leaving us standing in heels, confused and uncomfortable.
Finally, Kiana, our wine server, introduced herself. She was kind, but it didn't resolve the confusion over why we were left standing while everyone else was seated. To make matters worse, the person who initially led us to the table informed us that we couldn't order food because they were short-staffed and hadn't agreed on food in advance. This was extremely frustrating, given that we had planned this months ago.
One of the bridesmaids and I decided to speak to the manager privately about our concerns. To our surprise, the person who had first greeted us was actually the "manager for the weekend," Curtis. His customer service was appalling--rude, dismissive, and unprofessional, with constant eye-rolling. When we explained our frustration, instead of addressing our concerns, he became defensive and made no effort to listen. His response to our seating issue was to sarcastically offer us four chairs for a party of ten. Eventually, we managed to get more chairs ourselves.
Back at our table, Kiana returned and asked why we seemed upset. We explained our disappointment: we had expected to be seated at a proper table, order some snacks, enjoy the wine tasting, and receive a tour. She was understanding and mentioned that busy days like this, with events and tours happening simultaneously, were common. She offered to check on food availability and came back to let us know we could order small bites and salads, but by that point, the bride and the rest of us had already lost interest.
The whole experience was a letdown--poor service, terrible wine, and Curtis's awful attitude completely ruined what was supposed to be a special day. We later found out that no senior management or ownership was on-site, leaving the team severely understaffed. The lack of leadership and customer care was apparent.
Towards the end, we did receive a tour from Johnny, who was friendly and knowledgeable, but by then, the damage was done. It's also worth noting that there should be different tasting packages offered--perhaps 8, 12, or 18 wines. We endured 18 terrible wines over the course of three hours, and it felt like getting food was discouraged.
To make things worse, we were told that the lack of chairs was deliberate, as they didn't want guests to "overstay." If that's the case, they should improve the wine selection and set time limits for each reservation instead of making their guests feel unwelcome. Overall, the experience was a complete disaster, and the bride was deeply disappointed.