Paul C.
Yelp
This is a brand new casino. There are parts of it that I really like because of that, and like everywhere else, there are areas that need work. I play the table games, so slot play doesn't interest me.
Some things I enjoy about it is that the place is clean, doesn't smell of smoke, and significantly quieter than most casinos. I felt safe inside and out of the casino, but as with all new businesses, some staff are more knowledgeable than others. The best part is that they are all trying, not phoning it in, and seem to really care about what they are doing. Some dealers you can tell that English is not their native language so they are quiet rather than mess up. Others are quite chatty which I find fun and part of the experience.
I have been several times since September and have enjoyed each time because of the people. There have been incidents at other table and at the slots, but this happens everywhere, whether in Las Vegas, or anywhere else. Several people I suspect were overserved, but I expect that they came in that way rather than totally drinking at the casino. Further this is an urban environment, so there is more than the average about of undesirable people who come to this casino. They come to get warm, use the bathroom, and otherwise just interact with society. The vast majority are well behaved and of no consequence to anything going on. Occasionally some has a mental health episode and they are handled professionally and humanely.
As for problems. The Wabash Cafe is useless. The food is awful, overpriced and lacking of any flavor. I have had better sandwiches at 7-11. The staff was pleasant, but they know, and there is nothing they can do about it. Avoid this place at all cost. The Asian kitchen on the third floor was surprising good, compared to the Wabash Cafe. It is also overpriced, but it does have flavor and they serve you at the table.
Another problem, and I see this at a lot of other casinos also, is the lack of cocktail servers. It takes forever to get a drink, even when you mention it to the pit boss. I don't understand why it takes so long.
The lack of adequate public transportation is also another problem which needs work. The Uber/Lyft drop off point is around the corner from the entrance to the casino. If you are from out of town or if the weather is inclement, this can be very confusing. As with everywhere, there are few taxis than there used to be and no one knows how to get one. They have bus service to Chinatown and Argyle St. There should be some to the Loop hotels, and the local "L" stations. Further, a shelter by the Uber/Lyft pick up point would be very nice also.
Overall, I really like this casino. I find it convenient, clean, hospitable, and friendly. Keep up the good work. A sports book would be nice too.