Roxana (Roxana)
Google
I recently dined here with friends, and our experience left room for improvement, particularly in customer service and handling concerns.
One of my friends ordered the pork dish, but after just one bite, she felt it was undercooked and raised the issue politely. The chef responded that all he could do was reheat it in the oven, claiming she had already eaten half of it—which wasn’t accurate at all, as she’d barely touched it. Even if the dish was prepared to standard (and I’ll give the benefit of the doubt here), it would have been gracious to offer an alternative or at least waive the charge for a plate that went uneaten. Instead, we were left feeling dismissed, which soured the experience.
Additionally, another friend arrived about 10 minutes before the 6 PM opening and found the staff enjoying their own meal on the terrace. When she approached to wait inside or on the terrace (which was otherwise empty), she was met with a curt “Where are you going? We only open at 18 sharp” and wasn’t allowed to sit. She ended up standing next to the empty chairs, which felt unnecessarily unwelcoming.
I don’t share this to harm the business—far from it, I know how tough the industry is, but as constructive feedback: A warmer attitude toward guests, especially in resolving issues or accommodating early arrivals, could go a long way in making diners feel valued. With some tweaks, this spot has potential to shine.