I. M.
Google
I went to this Balzac’s since it’s the only coffee place in the VMC area and I’ve loved the service and coffee in other locations before.
Ordered an iced latte, and when it was ready, the barista looked me dead in the eyes and called out an iced latte, so I grabbed the drink thinking it was mine but there were other people waiting before me and it felt odd. Thankfully I asked them what the drink was (they didn’t even remember what it was) so on I waited. They should take a note out of Starbucks’ books and at least write names on the cups so customers don’t get confused. I noticed one of the baristas using their phone instead of helping the other barista make coffees. Maybe it’s how they organize their drinks?
They all had a very laidback attitude with no urgency for customers. I overheard one barista say to another that they don’t want to work the register, gave a big huff and eye roll, and then they completely left the work area with a lineup of people to serve. I get it — I’ve worked service jobs, and it’s tiring, but they were really busy, and I wasn’t expecting to witness employee dissatisfaction like this. You’d think with their prices, they could afford to pay the baristas a better wage so maybe they could actually give a rats ass about their work.
Anyway, after the 15 mins I was there to witness all of this, the latte tasted pretty bad. It had an almost alcohol taste to it. I’ve had plenty of coffee in my lifetime and this was NOT good. I don’t know if it was bad milk or bad coffee, but it wasn’t worth the $8.50 I paid for it. And the cup was FILLED with ice — I guess I ordered a cup of ice with a side of latte! My mistake! Attached is a photo of the “drink” after it melted.
I pray that another coffee shop opens near here and shows them what good customer service and good coffee is supposed to be.