Duc Bieu P.
Google
I almost never leave 1-star reviews...and our experience here was THAT bad. If I could leave 0-star or minus five stars, I would.
Best parts about the experience? The beef brisket bowl was very tasty (although $31 before tax and tip), and we received some pretty good customer service from a young gentleman that appeared to be about 25 years old. He seemed happy to help and do the best that he could to help us have the best experience possible.
However, the way the system and process are set up (as well as the unacceptable behavior of the manager) and the unacceptable missing items led me to never want to contribute again to this business. I have sent them feedback twice over the last couple days, and there has been no response at all. With other restaurants, when I offer feedback that is less than stellar, they usually reach out immediately to acknowledge receipt and to ask for more information and/or how they can make things right. No such efforts yet from this business, and I wouldn't be surprised if they respond to this review with a copy-and-paste invitation for me to offer more feedback (that they won't read and/or won't respond to).
Worst parts about the experience?
Clumsy ordering process that takes too long and requires usage of scanning a QR code to order through a web page. Our experience would have been much better had we been able to order through any of the humans working there, saving a lot of lost time and effort since the cell phone signal is horrible at that location and wi-fi was not reliable at all.
The prices are extremely high for the little that we did receive. If I ran the place, I would cut the price point about 50% (even if that meant reducing the size of the portions.
We were informed that the manager was intentionally withholding chocolate milk that we had ordered. Our flight had already started boarding, so I was not interested to wait around and spend any extra time to discuss this withholding by the manager. We did not discover until later that they had also withheld the edamame and miso soup we had ordered.
Suggestions/warnings for you:
-Be careful if you don't have much time and they quote that the order will only take 10 minutes to prepare...it may take much longer.
-Be careful that they include everything that you order.
-Be careful that they won't give you the quality or value that other (airport) restaurants will give you.
If we had to do it over again, we would have tried any of the other airport restaurants nearby.