Rizki N.
Google
As frequent travelers who eat our way across the world — from Michelin-star to humble street stalls — we’ve learned that great hospitality isn’t about luxury. It’s about awareness, listening, and the simple ability to treat guests like humans.
Which is why our experience at Bambino Paris was so astonishing.
My wife is dairy-free and does not eat meat, a dietary combination that countless restaurants — high and low, refined and rustic — have handled with grace. Here, however, we were recommended a dish that still contained butter. The moment this was corrected, my wife’s menu options evaporated entirely.
We could cancel the food.
But not the wine — a wine ordered solely to accompany the now-canceled meal. So there we sat, finishing a drink she didn’t even want because policy apparently outweighs common sense.
To be fair, one server treated us kindly.
But the entire experience was undone by one staff member — the server with the neck tattoo — whose demeanor redefined the concept of “too cool to care.”
His tone carried a level of impatience that would be impressive if it weren’t so misplaced. Despite an abundance of open tables, he informed us that we had to order something to remain seated, even after we explained the allergy issue.
Moments later, he reappeared — not with a solution, not with understanding, but with the payment terminal. The implication was clear: finish your wine and move along. For a restaurant that relies heavily on its image, the performance was surprisingly tone-deaf.
His final remark — “Too bad you can’t experience our food” — may have been intended as a closing line. In reality, it summarized the entire culture he embodied:
presentation over hospitality, posture over professionalism, and policy over people.
As operators in the hospitality industry ourselves, we know the difference between a busy night and a breakdown in service culture. This was the latter — and it was entirely avoidable.
For future guests: Paris offers no shortage of restaurants that understand hospitality at its core.
For management: I hope this review serves not as criticism, but as a necessary prompt for internal reflection. One staff member’s conduct can undermine an entire brand, no matter how curated the atmosphere may be.
One star only because zero is not permitted.