Shelby C.
Yelp
First and last time I will be ordering from this restaurant. Mediocre food and extremely dissatisfactory service. I don't typically leave negative reviews, but this experience really irked me. Patrons beware...this place should be avoided.
I placed our order on 9/14 @ 8:50ish. At around 9:50 I decided to check our door being as I hadn't heard a knock at that point and lo and behold...the food was there on our door step. We have a large dog in the same room that barks at the faintest of noises, so you can imagine what a knock will do to the pups alert system. With that said, no one knocked or informed us that our food was there. I guess they expect people to open the door and look outside every 5 minutes for the foods arrival? Maybe I should have pitched a tent on the front porch to alert the delivery driver that we were home and readily available.
With this said, I decided that a call was warranted to the restaurant given that our food was luke warm, dry and dissatisfactory after what I expect was a 30+ minute wait on our porch. Surprisingly they still picked up my call at 10:05pm, which was a welcoming start to resolving the situation. The man that picked up (I suspect was the delivery driver) listened to my explanation about being dissatisfied and offered this statement as a resolution to what was now a $52 problem, "I can have the delivery driver knock or call you next time". Like...what? Seriously? In what world, especially the restaurant world, is this an acceptable solution? Isn't knocking common practice when food gets delivered? The hilarious thing about this is they tried to say "Oh, well maybe no one answered". Okay, buddy. Way to gas light your customer.
Buyer beware. If you've had good experiences here, consider yourself lucky, but if you have an issue with your order and decide that your hard earned money deserves the service you paid for, DO NOT expect to receive good service or a resolution other than a "better luck next time" response.
To the owners: (I hope that I didn't speak to an owner) get your act together.