Banana Republic

The underground garage parking is free for two hours if you validate it. I have to say the customer service at this place was top notch. This lady staff was amazing and made sure we had a great experience. First of all, she was super friendly. She then took all the clothes we picked to a fitting room. Once I asked her if my girl friend and I could go in together so we could see how we looked in each of the clothes we selected, she cleaned up and got us a bigger room. We were really impressed by her customer care. The quality of clothes were also amazing and they do have some nice variety.

I have to say, Banana Republic is a favorite store of mine. They always have something wonderful to check out. The sale rack is always a good place to peruse. They had cashmere sweaters on sale, but unfortunately, not in my colors. This particular store is worth the visit.

Walked in last week and received exceptional customer service from Kimberly. She helped me find a birthday present for my mom, and although the coat wasn’t in the store I was able to order it online. Thank you so much for your patience and attentiveness!

The customer service was outstanding. The lovely lady greeting customers at the door was sweet and the gentlemen who assisted me were attentive and knowledgeable. And the online order I picked up was neatly wrapped.

Absolutely horrible experience today 3/09/23. I bought a $100 dollar top with the intention to wear it on my birthday last week, It ended up being too cold so I never even took it out of the bag. My husband went to return it today and they refused to take it back saying it had deodorant marks on it….. isn’t that what happens when you try on a top? I had the tags on it, receipt, everything intact. NEVER WORN. They refused to return it. Outright refused. When I purchased it from the oakbrook location, it had so much lint and dust on it that I had the cashier use a lint remover, and they have the audacity to say they can’t return it due to that and the deodorant marks. Complete unacceptable customer service and this is why they are losing loyal customers. Infuriating. Don’t come here unless you want to be treated like a second class person and be treated rudely by the manager.

Worst company, worst customer experience, poor quality, cheap material, tasteless design. Most of all, worst customer service.

Horrible customer service experience today. I came in to get the sensors removed from the 7 shirts that they left on at different Banana location. The girl said she couldn't take the sensors off. I asked her why because I had the receipts. She said because the sensors were different. She didn't even attempt to try and see if the sensors would come off. She didn't apologize. She didn't even try to help me. I'm shocked at the customer service here. Horrible. Basically bought all these nice work shirts for you guys to leave the sensors on them and then not even fix the mistake you guys made.

When I first walked in I was greeted by a representative at the mobile check out station at the very front of the store, the representative was very friendly. Due to COVID-19 there were only a few customers in the store which did make shopping a lot easier because it wasn’t crowded and not a lot of people there during the time of my visit. The representatives are very friendly asking me if I needed anything if I needed them to store my clothes at the register so that I could have free hands to continue shopping. The location was very clean I felt safe walking around. I would recommend this location. Great location. Representatives were a great help. Very clean. Hand sanitizer around the store. Social distancing was being implemented. They also have a pick up option were you can shop online, pay and just go to pick up your purchase within minutes.

Not only were the workers unfriendly but they were downright rude. I definitely won't be revisiting this location again.

I wanted to say that I really like the styles here over the places I have visited before in our malls. The amount of variety is nice although the pricing is higher than expected. I just can't see myself spending $100 for some docker like pants. I have seen as good quality at other major stores with as good styles on what they have. I dropped by since the family went to PINK and Francesca's stores and so I was trying to kill some time. I am giving this place a higher rating than others based on quality and style. Just expect to price more. The staff is friendly and easy to talk and work with. Nice decor with a great entrance to the back of the store. The only issue with the design is that once you enter and walk to the back, you can easily exit the store which might be too Eastport for the store to lose a customer fast. Check out my other reviews and pictures on Yelp. Hit the thumbs up button on this and other reviews that I have if you get some insight. Swipe left to see my other reviews and smash the thumbs up buttons for the one you like.

There are several bad reviews for this location but after the wonderful service I received today it is obvious there has been a change of staff. Everyone from the wonderful Manager, Kimberly and Sales Associate Susan who helped call several stores to ensure I got every item I was looking for were so helpful. The items I was looking for were a little hard to find so I really appreciated the assistance they provided as well as patience. At one point the store got very busy and I observed the store Manager pulling people from the line to assist them at another register so that they were not waiting too long in line. So don't let the older bad reviews keep you from visiting this location, they provide excellent service and I could not be happier with my purchases today.

Worst customer service paired with limited selections. Every time I shop at this location I'm reminded why I stay away. I encountered three sales associates and not one of them greeted me let alone offered assistance. It's apparent that all of the staff needs basic retail training. I won't be back.

Ashley is super nice and very attentive! Second time I come in here and have a good experience with her! The store manager not so much. A bit mean with her associates and a bit snarky with customers.

Stick to the locations on Michigan Avenue. It opened a couple of months ago and I've been there a few times. Associates are inattentive and selection is poor. I walked in yesterday to see associates standing around front, no one offered to help. I even waited at the register for an associate.

I shop at this Banana Republic location quite often. There's one sales associate that's always super nice (Red haired). But the Store manager??? (Hair in a bun and glasses)... She's very unwelcoming won't acknowledge your presence seems unfriendly with a very cold demeanor.. I've encountered this vibe from her on more than 1 occasion. She's in need of some serious management training when it comes to dealing with customers.

The most friendly and helpful of any BR I've been too. They also seem to always have the best items on sale.

stopped in today. store was really small- not a great selection. they do not carry many accessories especially shoes and for the shoes they did have they have very limited sizes available. The staff is very very friendly. I like the Michigan Ave location much better- huge selection and usually have sizes I need.