Ezequiel Canestrari
Google
I went to The Duke of Edinburgh to watch a football game. The atmosphere was fantastic, busy but not packed. When we first tried to order, the system was down and we would get an error message saying kitchen is closed for the day. Almost 20 minutes later, the system was back up and we ordered 2 chicken burgers, we got the confirmation and then the waiting game started. We waited for 60 minutes but still no confirmation arrived so I head over to the counter. There were 4 employees behind the counter, of which 2 of them were doing nothing. When I asked the question about how long until the meal would be prepared the person was rude and disrespectful. Waited 15 minutes more and still nothing. At that point, I went again and complained once more. Same attitude but 5 minutes later the food was ready. Unfortunately the dietary requirements I’ve requested weren’t met so had to wait again. The whole experience impacted the evening. It’s disappointing given the fact that food is really good and the atmosphere at the pub was great.