Lyndie B.
Yelp
This was one of the worst service experiences I've had at a sushi restaurant. Our server brought the wrong order multiple times, then insisted he had already dropped off an item that never arrived, instead of owning the mistake or fixing it(was gaslighting me so badly). The bartender and waiter repeatedly disappeared into the back for long stretches, leaving us and other tables completely unattended. Even worse, the manager (allegedly the bartender) was standing about five feet away in an otherwise empty restaurant and did absolutely nothing to step in, help, or correct this clearly poorly trained waiter.
While we were waiting, I watched multiple groups walk in, receive no service, and leave. The problems didn't stop there. The bathroom is downstairs which is filthy, and had no soap (how would employees handling food wash their hands after the restroom?), which is unacceptable. To top it off, the manager acknowledged the poor service and promised a discount, but when the check came, it was only applied to one person in our group, not the table as discussed. Between the chaos, lack of leadership, poor hygiene, and broken promises, this place isn't worth the frustration.
When they were at their previous location and clearly under different management "bang bang" used to be an incredible sushi experience with amazing food, drink, and an ambience that could not be topped. Unfortunately, that no longer exists.