Bank of America (with Drive-thru ATM)

One teller working as usually, but the branch has a total of 3 windows. This bank is giving off Walmart vibes with the lack of staff. Management doesn't address the long waiting when a customer brings it up, instead she avoids eye contact and walked away. I would avoid this bank if possible. 9 people in front of me, I counted 6 who walked out behind me and a total wait time of 26 minutes for a car payment at 10am. While waiting in line, I was able to apply for a car loan and be approved at a credit union before I was helped in the branch. Thankfully I'll have to come back.

I have always had excellent service at the Boulder Hwy/Horizon Drive BofA. No one can please the complainers who are always disatified with life.

Facility is nice, new, and clean. Employees were friendly and helpful and the wait wasn't too bad.

just recently opened an account with b of a I've deposited two checks in the first two months both or delayed by a week, b of a says it's the other bank not them I've talked to the other banks they say the money is posted but my bank won't release the funds

Continuously messes up deposits… You can write down one thing and theyll deposit what ever and not even say sorry or oh wow that was my bad…. If I didnt have to come here for my business I wouldnt be coming here at all…. What banker doesnt pay attention to what is written down regardless of a sticky note or a deposit slip..

I went in to make a withdrawal their machine ended up not working for whatever reasons. The interaction was pleasant at first we exchanged how are you’s and I could tell by the tellers response they weren’t having the best day. They recommended to try my Wells Fargo bank and ask for a cash advance. I responded with what is a cash advance? Honestly not knowing and curious. They responded with that’s the term I’m telling you to use. (Obviously) I had no ill feeling towards the interaction and appreciated their recommendation until I was half way walking out of the bank and here them say “she doesn’t even know what a cash advance is” They could have waited until I was fully out the door or even better kept it to themselves. I find it extremely rude. Anytime I’ve had to go into this location it’s never been a welcoming interaction.

This place is very bad in customer service. Never enough tellers and you have to wait a long time to get greeted. Also the hours set by corporate are a joke. Closes bank at 4pm so people have a hard time doing business here. Im really thinking about changing banks to Chase. Very disappointed with this bank!!!!!

I have been with Bank of America for almost 40 years. I have always had good service until recently. I was voted one of two people in my industry for the best "Customer-First" service. I know quality and I expect "average." The reason I mentioned this is my standard is reasonable. I moved here two years ago and this branch is very near my home. At one point I asked to talk with Merrill Lynch rep 9no appt.) and was out to lunch. I would expect the bank mgr. to take my name and number to show good customer service and have the rep call me. No call. I had almost a million dollars to invest. I went with Vanguard and they are absolutely amazing! Since that time, I needed to cash a few bonds and was prepared according to BOA website terms. I had the documentation with me. The bank mgr. was his typical "attitude" self and he knew why I was there because I had set an online appt. and he seemed to know what I was there. I was greeted by, "So what documentation did you bring?" I wanted to respond to the negative tone by saying what the Internet said I needed...but I remained poised and pulled out my info. At a quick glance, he pointed to my court document stating I was awarded the bonds (listed). He said, "This is not the name on your account" in an unpleasant way and I said, "If you read the line underneath it...it DOES say my name on my bank account." My significant other and I left the bank swearing we would not go there for assistance any further. I will say that the tellers have all been lovely to me-- 10 stars. I am shocked that in this time of crisis-- there are certainly many people willing to smile at every customer and make everyone feel special. I just retired from my own business with 150+ five star reviews about how I treated them. it is not difficult to smile and costs the bank NOTHING! I wanted to change banks however I have so much tied into this bank account (Trust, Will, Social Security, etc.) that at this time I do not have time to deal with those changes. I am moving my services to the location on Horizon Ridge...I am just not leaving that bank anymore feeling as I have in the past. There are other complaints about this online and I even called the BOA center. Losing one customer is one too many in my professional opinion.