Banyan Tree Dubai

Banyan Tree Dubai is more than a romantic luxury serenity hotel: it is as close to perfection as possible! The reception staff Angel and Hamza were so welcoming, brilliantly efficient and helpful. Angel was an absolute star in resolving last minute issues for us too, a big thank you. The catering staff at Alizee restaurant (the Head guy and Kathleen) were so attentive and welcoming every morning making special Arabic delicacy for us. The housekeeping staff are meticulous and take care of everything: rooms are spotless. The Spa treatments are truly exceptional, Dita gave us the best deep tissue massage ever! And the facilities are stellar with stunning food throughout all restaurants. All the staff throughout the hotel were smiley and lovely, an absolute delight. All this is a real credit to the GM Paul Sykes who shows excellent leadership skills with a great management style. Thank you to all, we are definitely returning in September! Best wishes. Isabelle and Andrew

I tried over 50+ five-star hotels in Dubai, and this is my new favorite. The rooms are elegant and have a design that is unique in Dubai. The atmosphere in the hotel is extremely calm and relaxing, and the attention to details (scent, ambiance, interior design) is fantastic. What makes the hotel special is the staff - it is rare in Dubai to encounter a hotel where the service is so smooth, and the staff across all departments were so welcoming, friendly and helpful. The quality of the breakfast is outstanding. The SPA is again the best in Dubai, not just the facilities, but also the quality of the treatments. Gorgeous pool with attentive service. I am already looking forward to my next stay.

I recently stayed at Banyan Tree Dubai for my anniversary celebration, and it was an absolutely wonderful experience. From the moment we arrived, the staff made us feel truly welcome — warm, attentive, and always ready to go the extra mile to make our stay special. The property itself is stunning, with beautifully designed spaces that feel both luxurious and relaxing. Our room was spotless, elegantly furnished, and had thoughtful touches that made it feel extra personal for our celebration. We enjoyed every part of our stay — from the serene poolside atmosphere to the delicious dining options that added to the experience. It was the perfect setting for such an important occasion, and we left feeling refreshed, happy, and grateful for the memories. Thank you to the entire team for making our anniversary so memorable. We’ll definitely be back!

Our recent stay at Banyan Tree Dubai was nothing short of exceptional. What began with minor room issues upon arrival turned into one of the most impressive demonstrations of guest care we have ever experienced. Without hesitation, the team acted swiftly and elevated us to a jaw-dropping suite—a flawless, beyond-expectations upgrade that instantly transformed our stay into something extraordinary.||The suite itself was stunning—beautifully appointed, immaculately maintained, and offering sweeping views that made it hard to leave the room. The thoughtful touches and attention to detail in the upgrade spoke volumes about the property’s commitment to ensuring every guest feels valued.||The next morning, we were genuinely surprised when Assistant General Manager Roumany Shahid and General Manager Paul Sykes personally visited our table at Alee during breakfast. Their approach was not a quick greeting or scripted apology, but a sincere, unhurried conversation to acknowledge the inconvenience, confirm that everything had been corrected, and make certain we were truly enjoying our time at the hotel. This level of accountability and face-to-face guest engagement is rare in hospitality, even among the world’s most celebrated luxury resorts.||Breakfast at Alee was, in itself, an experience worth remembering. Under the attentive leadership of Manager Richard Yap, the buffet offered an impressive variety each morning—fresh, flavorful, and beautifully presented dishes that catered to every taste. The service was attentive without being intrusive, and the team anticipated our needs with ease, adding a personal touch to every meal.||Afternoon tea at Tocha was another highlight. Nwe, our server, delivered warm and knowledgeable service, carefully explaining the different offerings and ensuring that every element was perfect. It was refined without being overly formal, and every detail—from presentation to pacing—was handled with care.||We also indulged in the rainforest spa experience, where the spa team exemplified the same attentive, guest-focused service we experienced throughout the property. Each step of the experience was guided with professionalism and warmth, ensuring total relaxation and a sense of personalized care.||It is worth noting that Banyan Tree Dubai’s guest attention surpasses even that of the highly rated number one ranked resort in Mexico, Waldorf Astoria Pedregal in Los Cabos, which is known for its exceptional service. The difference here lies in the daily interactions from management, the speed and sincerity in addressing concerns, and the consistent delivery of genuine hospitality from every department.||Banyan Tree Dubai doesn’t just meet expectations—it redefines them. From the moment you arrive to the moment you leave, you are more than just a guest; you are made to feel like a priority. For travelers who want luxury accommodations, elevated dining, exceptional spa experiences, and above all, a true connection with the people who serve them, Banyan Tree Dubai is the hotel to book without hesitation.

Update — Our stay at Banyan Tree Dubai began with a few unexpected service issues, which, at first, fell short of the standards one might anticipate from a luxury resort. However, what truly defined our experience was the way the leadership team responded. As a newly opened property with just over a year and a half of operations, Banyan Tree Dubai is clearly in active pursuit of excellence—and it shows in how seriously they take guest feedback. Both the General Manager and Assistant General Manager personally reached out to address our concerns. Their approach was not only prompt but heartfelt, taking full accountability and expressing a sincere desire to turn our experience around. We were generously upgraded to a stunning ocean-facing suite and offered thoughtful gestures including a spa experience and a private poolside cabana. These actions, while appreciated, were not what impressed us most. What stood out was the authenticity behind them—the genuine commitment to service recovery and the clear pride they take in building something exceptional. Their leadership reflects a deep understanding of what luxury hospitality should be: not perfection, but the willingness to listen, respond with care, and create meaningful connections with guests. Because of this, what began as a disappointing stay transformed into a memorable one—anchored not just in amenities, but in the way we were treated. Banyan Tree Dubai has all the makings of a world-class destination. With leadership like this at the helm, it’s clear they are on the right path to becoming one of Dubai’s most sought-after luxury resorts.

The breakfast was fantastic, lots of options for every dietary need and the staff are always happy to make adjustments so that you can enjoy your breakfast. We looked forward to breakfast every morning. All of the employees are the best part of this hotel. They do everything with their heart hoping to make your stay the best experience. The adult pool was an amazing plus, I love that the hotel is accepting and accommodating of families with children but it was great to have an adult pool for those who came without kids. What really bothered us throughout our stay was the cleanliness. From a distance everything is in order but there are quite a few shortcomings. Our sheets had stains on them multiple days through our 11 day stay, either there is something wrong with the washing or these stains are overlooked, in either case this should not be happening. the sun-beds all have stains, holes or rips in them, I would recommend replacing some of them and giving a good wash to the others. The towels for the sun-beds are also quite used, we only had one or two that didn't either have a hole or rip in them.

Stayed for three nights in August and I have to say it is possibly the best hotel experience I have ever had! Each and every staff member gave outstanding service. The rooms were beautiful and the signature scent was fabulous. Although very hot we managed a few hours at the pool and again the service was amazing. Breakfast was one of the nicest I've ever had. We will be back , thank you so much!!

Banyan tree has excellent standard around the world, this Dubai establishment is no exception! The enitre property is stylish, elegant and has an element of Zen and Japan! Quiet luxury to sum it up! Service standard is unparalleled. On the day we checked out, we stayed at the poolside till late afternoon. We were kindly offered to use one of the room for showers and freshen up! This is my first experience ever! Only at Banyan tree! Shout out to all of the staff at Banyan tree Dubai! We booked with half board. The 3 course menu at Alizee was not only excellent, the portion size was the same as per the A La Carte menu!! Breakfast at Alizee was also excellent with unlimited a la carte orders off the menu! Impeccable quality in every sense. I would definitely come back next time im in Dubai! Im also tempted to experience the sister hotel Delano right opposite!