Alan L.
Yelp
Nice ambience but both service and food were very poor. I can best describe it as pretentious and overpriced. Ordered drinks which came quickly, and food which didn't. When we ordered, we were the only table seated in the restaurant. Ordered oysters and charcuterie board as starters and a Silver Burger. Asked for the burger to be cooked no more than medium and was told it wouldn't. In an empty restaurant, it took almost 30 minutes for apps to arrive. Oysters were fine, but charcuterie board was very non-traditional (weird) in that it had two types of hard sausage and a flaked/formed meat with gelatin. There was also a small portion of cranberry sauce and a very odd combination of fruit and nuts. Cheeses were fine, but largest portion was goat cheese. Since there was no description in the menu regarding what meats or cheese was included, we incorrectly assumed it would be traditional. We should have asked. We noticed that virtually everything on the menu had ingredients that were very unusual, and the descriptions were a bit pretentious. When our apps arrived, the bread on the charcuterie board was hard as a rock due to being severely overtoasted/baked. We asked for softer toast or bread but were told we had to order the $10 bread and butter dish if we wanted something else. After an hour and a half, I asked why the hamburger was taking so long, which was over an hour after finishing our apps (with empty plates still sitting on the table having never been cleared). The server replied there were many people in the restaurant. I replied that nobody was in the restaurant when we had originally ordered. He then said chef preparation took time. I replied it was a hamburger. I then asked for it to be packaged to go, and 15 minutes later it arrived with both top and bottom buns burned and the burger overcooked to the point of being a virtual hockey puck in texture. I was told later by hotel staff that there had been a lot of staff turnover in the Artefact and this may have been the issue. Fortunately for us, we used our in-house credit as hotel guests to pay for the meal. Despite having over $30 in credit remaining for the rest of our stay, we never returned. As my wife said, we wouldn't eat there again, even if it was free.