Rog H.
Google
We have been here twice, and it isn't easy to write a conclusive review. The 1st time it was a good experience, good food and attentive service, very friendly and professional. The latest experience was not as positive though. There were a couple of big tables, which can cause problems to provide a flawless experience. We are aware and have understanding that it can be challenging. But particularly in such situations, the attitude towards the customer is key. When the main dish is still nowhere to be seen 1 hour after having served the starter, you do not get to be surprised or dismiss the delay because of a big group. The elegant way forward is to understand that accepting large parties is not the customer's problem and proactively address the situation (not only when prompted). It can be as simple as offering a drink, or simply ask for the customer's understanding acknowledging that there's a glitch. Acting surprised when prompted if there is a problem with our order is just not ok. Food was good again. Service was generally attentive, but clearly overwhelmed and I regard the above as a management issue, rather than the staff, who were friendly (albeit unprepared perhaps). This is a harsh review tainted by one suboptimal experience. The 1st time round it was far more positive, so I think a relatively high score is still fair, and I'm positive that any other night without large parties would still be enjoyable. The last experience was on a Monday evening, when admittedly quite a few restaurants are close. This could have also been a contributor.