Danlin
Google
Summary: my recent experience with an incredibly stubborn and rude worker left me frustrated and disappointed. I don't think I will be coming back.
I've been to this place now 3 times, and there are things that I like, such as the room size and the song selection, and the things that I dislike, such as the confusing happy hour system and lack of room soundproofing.
However, my main problem was with yesterday's visit. My friend and I walked in for karaoke during happy hour, and the worker informed us that we could have a medium room since the small ones were taken up. Great, no problem!
As soon as we agreed, she rang us up for a room rental rather than happy hour. This is clearly not charging us for the best price possible. I asked why we are not charged the happy hour pricing, and instead of agreeing to make a change, she refused and rudely asked how long we were even planning to stay. After explaining the math to her and that we would spend less on happy hour and drinks, she relented on the pricing, but instead started insisting that we must pay the amount she charged us because she already printed a bill. I was absolutely taken aback by her rudeness, because it should not be difficult to cancel an order and toss the bill out. At this point, it felt like she was pressuring us so that they could make more money.
After moments of silence and debating if we should leave, she reluctantly said that she could charge us the happy hour rate while rolling her eyes. What irks me the most is how condescending she was about "doing us a favor" despite it being a mistake on her part. We enjoyed the karaoke session but I would not come back again.