Olivia E.
Yelp
I ate at Bar Lou last night with my boyfriend, and unfortunately, it was an experience I wouldn't recommend. We ordered the steak frites, the crab cake and beet salad, and had two margaritas each. The total came out to around $215, which, while steep, wasn't the real issue--the service and overall attitude were. By the end of the meal, we felt completely robbed of what should have been a great night.
From the moment we walked in, we were met with an unwelcoming and condescending attitude from the host. He didn't greet us, instead offering an exasperated look before saying, "Ahhh, let me check these other people in first," and motioned us to wait off to the side. Less than a minute later, he returned and begrudgingly offered us seating options with a tone that made it clear we weren't going to be accommodated where we wanted. It set the tone for the entire evening.
The attitude problem wasn't isolated to just the host; it seemed to be a running theme among the staff. There was an air of pretentiousness that was impossible to ignore. I've lived in this town my entire life--my entire family has, too--and I've been coming to this location since it was Peabody's. I was genuinely excited for Bar Lou to open, but after last night's experience, I won't be returning and certainly won't be recommending it to others.
Montecito has its fair share of entitled personalities, but working in Montecito doesn't give you the right to treat paying customers with arrogance. The restaurant might want to reconsider their approach--overpriced food is one thing, but bad service is what truly ruins an experience.