Scott L.
Google
I understand that working at a restaurant is hard, and working at a restaurant in an airport is even harder given the traffic flow and spikes in customers at different times during the day.
Nonetheless, customer service is the hallmark of any successful business, and Bar Louie DFW fell well short of delivering and meeting our expectations today.
We alerted our waiter to the fact that our burger was not well made (burnt and cheese not melted); instead of offering a solution (i.e., remake the burger, offer another item on the menu, or even apologize), our waiter stated, with aggression, that we ate a percentage of the burger and therefore there was nothing he could do. We asked for the manager, who also reiterated that there was nothing he could do.
We did state that the fries were good (which is why we gave this review a 2 Star in the food category), to which the manager laughed.
Not a good way to get repeat business or a 5-star review.
And for waiters, I imagine that tips are an added bonus on top of the hourly pay they earn. If you meet your customer with compassion when they bring to your attention poorly prepared food (especially when you did not prepare it, but the chef in back prepared it), you should offer solutions to enhance their experience, which in turn would increase tip amount. The tip we left reflected how we felt about our experience today.