Drew L.
Yelp
I'll start by saying the service, food, drinks, atmosphere are usually ok. Not great, but not enough to complain about. But my experience tonight tilted that so-so opinion well into the negative. My advice is to NOT show up at 12 for a nightcap and expect to be warmly welcomed. Almost as if they WANTED to send a message: we really don't want your business at 12. After arriving at 12:03 for a single nightcap after a long day, my first question was "you close at 1, right?" The bartender said "yes, well really 12:45 and last call is at 12:30." I said "great, just having one." Told the bartender I wanted a cocktail, but wasn't sure which one. So she walked away. I sat their literally 6-8 minutes watching her close down the other side of the bar. Another bartender was there, also ignoring my side. Finally she came over -- 10 min after I arrived -- and asked if I'd ordered. I said "I think your other bartender forgot about me." Placed order. Another 5 min later the first one arrived with my drink -- now 15+ min after I arrived. She said "here you go." No apology. The second walked by a few min later and said "reminder we close soon." I said "no worries, as I said, just having the one." Then 2 min later, the manager walked over and turned the stools on either side of me and said "it's last call, if you want another." So fir the third time I said, "nope, still just want the one." Then he turned the lights on at 12:33, about 10 min after I got my drink. Fine. Didn't want to slow them down, finished my drink within 2-3 min of lights up. Then I sat there with an empty glass for about 5-6 minutes, all 3 on other side closing down. Ignoring me. So I set a $20 bill next to my empty glass. 2-3 more minutes passed. Finally the second bartender walked by me, ignoring my signs I was ready to close, so I said "I'm ready to close out." She said, barely breaking stride, "ok. just give me a few minutes, I'm closing the bar." 5 more minutes, nothing. So I walked over to where she and the manager were on other side, backs to me and said, "thought I'd just come to you to make it easier." They ignored me. The manager was working on the till. About 60 seconds later, the bartender asked me, "what was your drink?" Seriously?! All three of them had to tell me when last call was but when I wanted to close out, they acted like none of them served me. Super frustrated I said "can you please just give me my change, I'm trying to leave." The manager bold-faced lied to me and said in a nasty tone "hold on, I'm working on it." He then asked the bartender AFTER that, what did he have? So all in all, was there for 40 min... spent 15 waiting for my drink and 12 to close out. Enjoyed an average manhattan for about 12 min in between. Not only was the customer service lacking, they flat-out ALL ignored me. Not the kind of experience that makes me want to spend any more hard-earned money there.