Eve T.
Yelp
We entered at 11am and asked if they were open, yes was the response, opened at 10, its just slow, which we knew since we were the only ones there. The male manager was turning the TVs on, the female bartender greeted us, our server Shante finally came over and it took 10 minutes to take our order on her handheld thing, and we still got an incorrect order. First the salad was Cesar not side, then the chicken was wings not tenders, when I made it clear I was not happy she said let me get my manager, she brought over the female bartender, who was not the manager, all she did was ask, so you want tenders not wings. Then the bill comes, nothing has been adjusted for the fact that we had to take the chicken to go as we were seeing a show and it took 40 minutes to get them, a 20% gratuity was added without our knowledge, just terrible. We expressed our dissatisfaction and her response was to be very rude and condescending. Upon walking out the manager noticed we were upset and said he didn't know anything was the matter. I said well that is on all of you as we had complained multiple times and if your waitress and bartender can't tell you then you have a much larger problem. This all said, I will never ever go back, even though when Bar Louie had multiple locations in MI, I frequented them all. This one will probably close too, if this is the standard of service they provide.