Michelle R.
Yelp
This was the first time in my life that I left a restaurant/bar after ordering in my entire life, and on my husband and I's anniversary is crazy.
After waiting 40 mins, which was completely fine and understandable, my husband and I were seated outside to watch the water show they have nightly.
Once we were seated, we were ignored for 27 mins. No one came by to ask us if we wanted water, if we wanted to order, we were just ignored. I watched the two waitresses help all of the other tables except for us. We were confused and thought maybe we are supposed to order at the bar inside, so I went up to the hostess and asked her. She was surprised that no one had been by to our table at that point and said she would talk to the waitress.
When I returned to the table, my husband told me that the waitress did come by, not to greet him or take our order, but instead to open up the menu book to check if it was a check book and see if there was tip money in it. Then she closed it and walked away without even acknowledging that he was sitting there.
When the waitress finally came to our table, there was no apology for the wait. Instead, I asked for water, and she said "do you want tap or Fiji water?" and I said tap is fine, and she said "Ok well, Fiji water comes out faster so..." Girl I'm not here to argue about water with you, and after waiting as long as we had at that point, you should be getting the water immediately.
Another 15 mins went by and nothing came out. My husband and I were furious at this point and got up to leave. I told the host about this as we were leaving and she just said "I'm sorry", and walked away, and we could tell she didn't care at all. We went to the bar inside to hopefully have a better experience, not realizing that they are connected to the same restaurant.
The bartender asked what we wanted and we asked if they are the same place, and he said yes. We told him about the experience we just had outside, and he responded by telling us all of the other bars we could go to. He didn't apologize, didn't want us there, and he made that apparent.
We were treated horribly by the staff for being upset after being ignored. They do not care about customer service at all, and don't want to hear about it.
I tried to get over how disrespected we just were, but couldn't accept that behavior. We went to the front desk of Wynn to speak to someone about this experience in hopes the restaurant would get their act together. I was promised that someone would call me about my experience to fix it. No one ever called.
To say I will never step foot in Wynn ever again is an understatement. Y'all don't care about the people visiting your hotel, and that was shown through the behavior you accept in our restaurants and the horrible staff you allow to interact with your guests. Do better.
