Justin M.
Yelp
DON'T GO HERE
I placed a carryout order on their website.
Upon arriving at the restaurant, I saw a sign that takeout orders needed to be picked up at a back counter. I walked through the restaurant towards the supposed pick-up area. The back counter is clearly doubling as a break room for staff, personal belongings strewn about, with a clear view of the dishwashing. Not very appealing or appetizing. I asked a staff member at the counter about picking-up a takeout order. She explained that someone would be with me in a "minute." I was clearly interrupting the tasks she was working on, and she was not impressed. I stood aside, waiting for a different employee to help me. Instead, employee - after employee walked by, ignoring me. Everyone working there seemed to be doing something other than helping a customer.
After 15 minutes, a staff member finally asked me if I was waiting for a takeout order. I said yes, and told her my name. However, she clearly didn't check on my order - carrying on with whatever other tasks she was working on. After another 15 minutes, I was getting frustrated. I mean, 30 minutes to get any assistance? I went to the host stand hoping that someone would finally at least properly greet me, and maybe help me pick-up the order. Still, despite standing right at the host stand, no one bothered to stop and help me. I finally interrupted a nearby bartender mentioning that I had placed a takeout order, wasn't being helped, and at this point would prefer a refund. She gave me a forced, annoyed apology, further treating me as though I was a nuisance. She said a manager named Katrina would help me.
Katrina, apparently the manager, I'm not sure because she didn't introduce herself, approached me at the host stand. She tried to give me the takeout order, but I refused. I explained I had been ignored for the last 30 minutes by dismissive staff who were too busy to assist customers, treating me as though I was an inconvenience. Katrina said she would process a refund at some point within 24 hours, unable to provide me with a receipt of the refund.
This restaurant needs to start treating their carryout customers better. It's unacceptable to force customers to walk back into what is clearly being used as a staff break room, a messy one at that, and then treating them as though they are an annoyance - ignoring them for nearly 30 minutes.
Don't go here. There are other restaurants in this neighborhood who would be happy to have your business.