Arianna T.
Yelp
Lord. This place. What a mess.
I'm a veterinary technician. I felt strongly that a business decision like Bark Social was going to go up in flames in the not-too-distant future, but figured, hey, why not take advantage of the socialization opportunities while they're still available? So I signed two of my dogs up for a month.
Now, this story is not about my dogs. It's about a visit I made to BS (hah) on Wednesday 11/9. While observing dogs in the main astroturf play area, a woman started screaming. She had gone to correct her dog's humping behavior when, completely unprovoked, another dog launched itself at her and began attacking her. I quickly looked around for the other "trainers" on staff, and they were actively backing away from the incident. Instead, I ran toward it and distracted the dog away from the woman until a manager (a short blonde woman in her 30s/40s) finally stepped in and ushered the dog away. Except, it was then released back into the general population. No reprimand, no owner identified. It wasn't until I strode up to one of the "trainers" (I would have been shocked if someone told me she was 21 years old) and they finally pulled the dog off the field.
The woman who had been attacked was understandably freaked. Shortly thereafter, we were asked to give written reports. We were told that we would receive phone calls the next day with "the determination" -- as to whether that dog would be allowed back in the park. That was it. We weren't looking for money, or to ruin reputations -- we were simply looking for that assurance. Which apparently, wasn't guaranteed.
Here's the thing, folks -- we never received a follow up call. A full week later, on Wednesday 11/16, I followed up the situation. I was told that "Bark Social Corporate" would be in touch shortly; okay, great. Then, nothing. Friday 11/18 I follow up again -- this time, I'm put on an extended hold and once again promised that BSC would be in touch. Nothing.
It is now Monday 11/21.
I cannot warn you all enough -- DO NOT, I REPEAT, DO NOT bring yourselves or your animals to this business. You're putting yourselves and your pets at risk. Take it from someone in the veterinary industry; It's just not worth it.