Barnes & Noble

Lovely store; so many great books! Very well-kept store and a cafe inside, as well. This is a great place to browse and find your next great read. There are so many aisles and options of books and more. This is a very comfortable and comforting place to be; finding your treasures in books. It’s a fun place for shopping and I recommend this bookstore highly. Ample parking and handicapped spaces are easily available. There is a Starbucks in here and they have very yummy treats to purchase as well as great coffee.

I love this bookstore! They have the biggest assortment of books to choose from. I've gotten the best books from Barnes and Noble! They also have an amazing starbucks that has the best options for food and drinks. I 100% recommend this bookstore!

This is one of the best Barnes and Nobles I've ever visited their stock of Lego sets is amazing. You can find almost any book you want at this location, and the toy selection is huge. They carry pins bookmarks laptop computer workstations, the staff was extremely helpful and very knowledgeable. There is a bathroom in this location and even a little coffee shop

really happy with the lego selection! (LOOOK!)) it’s everywhere around the store. best one i’ve ever seen. THANK YOU for existing and i’m not being sarcastic. seriously visit here. (they have starbucks too) also, see my photos. 😁 🫶🏼🌷🐦‍⬛📚 holy moly best B&N.

The La Quinta public library is a lot more equipped with a versatile range of books. Barn to know what the clean environment with people willing to help. But their selection seems to be limit it when it comes to finding things that actually matter or doing research or backing up fact with quote

One of the last few fun bookstores. They’re a dying breed and this one has been at this spot, it has to be 20 years now at least. It’s always clean and organized. They have a great stock of music, movies, books, stationary, magazines, even toys. The kids section is really clean and kind of large as well.

Love this Barnes and nobles location was greeted very nicely by the staff the gentlemen in the front cash register was so nice and comforting asked questions 10/10 would recommend if you are in the mall

Probably one of the bigger B&N stores. One of the few that has a really good mystery section that includes more than the spy novels. Huge selection of toys and they have lounge fly bags too.

First time at this Barnes & Noble location in The Shops at Palm Desert. This Barnes & Noble bookstore is huge and spacious. It's also well lit since natural light is coming in through the huge doors and windows from the entrance accessibility on the street. All the different book sections are highlighted and well represented from Anime, Manga, Sci Fi, Young Readers, Novels, Magazines to name a few. Their children's sections is also very welcoming. They have the stage and little chairs for the little ones. This Barnes & Noble location carries everything from books, art, toys, DVDs, magazines and some collectible items. You can definitely find most of the books you're looking for at this location. This is a great place for avid readers like us. We found some cool and interesting books at this location that's hard to find.

This is definitely one of the best looking Barnes & Noble stores I've been at. It's a bummer that moles are coming to a slow death. But this side of the mall where Barnes & Noble's is at, is absolutely beating with a healthy pulse. If you are in the Palm Desert, Palm Springs area, there aren't many bookstores in this Barnes & Noble's does a very great job at serving the diverse audience of the Coachella Valley. Thumbs up!

Its Barnes and Noble. Pretty similar to others. Still nice to check out. Aside from books they have a toy section, vinyl section and even dvds. Lot of manga and anime stuff. Pretty decent location and well kept.

Excellent store in the chain. It has everything from coffee shop to magazines to books and more. While the game section is big, it doesn't overtake the book space like some other locations. I wish games weren't a necessary business choice, but I get it. The kids book section is roomy with lots of good choice. Not my first visit here as I am in town every few years and it still has its own personality. Staff is helpful and easy to find. Come in and find new titles as well as some deals on others. There is something for everyone.

My daughter just loves going to Barnes & Noble, this one had the most friendliest staff. So helpful and giving us suggestions on some good reads. They had a great selection of Palm Springs books, and picked up some coffee at the coffee shop inside.

Barnes and Noble is located at the Palm Desert Shoppes. It is an oasis in the desert heat and boy was it hot today. The air conditioning in here is definitely working. It is easily accessible without having to walk inside the mall. Barnes and Noble is surviving despite the digital age where you can download most books. I am thankful for that. I have brought my kids here since they were toddlers. Reading is so important! They do carry music CDs and toys like Legos. I'm also glad they have Starbucks. It's a great place to study or relax.

I love bookstores, and this one even has its own restroom. The latest bestsellers were displayed in a way that beckoned you to check them out. This store is light and bright with plenty of space to navigate around the displays and has a full selection of magazines. Prices are reasonable, and there was only a short line to check out.

The place is located at the Westfield Mall. I like that they have a starbeez here. The books they have are generally good in the sense of a selection. People are friendly. Good prices. The people are willing to help given you have questions.

The cashier was extremely rude. Went to Barnes & Noble in Palm Desert today, located at the Westfield Shopping Mall. Found my item and went to the cashier at roughly 10:30am. He rudely told me he didn't have change to complete the transaction and bruskly said ''goodbye''. Don't know this rude cashier's name. I would describe him as a male in 60's, thin build, average height, white or possibly hispanic. I visit this Barnes & Noble often. Never seen him working there before. I don't blame him or the store for not having enough change. I DO blame them for their rudeness. I will never shop at this bookstore again and will tell everyone I know about my experience. The next time, I will purchase my book or CD at another store -- or better yet, get the itme for FREE at the library. No wonder bookstores are going out of business -- with rude customer service that was experienced today at Barnes & Noble.

Was told by the manager that they didn't have any more cards in stock but she lied to me about it.

It's okay here. The staff is helpful. I have seen some staff walking around and engaging customers. Asking if they need help or even providing a recommendation. It's clean, but I don't feel the flow of the layout. They have a decent selection in the Fiction and a "meh" selection of fantasy, romance and YA. Some of the YA should be in romance... or erotica if there was a section - and if there is... where? HAHAH. They have decent self-help & psych section hmmm... that's all I can really speak on. The Starbucks in there is baseline. Nothing out of ordinary. Though I do believe, I wasn't able to use my SB app there. It's the only major retail bookstore in the valley, so I'll just keep coming here. Before I forget.. TIP***** check their prices online. Sometimes it's cheaper on their website and they'll match it at the register.

One of the few places that carried the Sunday New York Times in this area. Hallelujah! Good selection of other magazines and newspapers too. Great service from the staff too.

I've never been to this location before but I love the new layout, possibly due to covid but it's actually so much easier to find what you're looking for. There aren't many workers walking around but everything is tidy and social distancing seems to be enforced. Masks required and the staff have the plastic shields at the check out stand. Only real disappointment was that starbucks inside doesn't allow you to walk around with a drink or food, which I understand due to masks being required but I can't be the only one who enjoys a tea while book shopping!

I dropped into this Barnes & Noble during a weekend in the desert. I have a new novel out, and Barnes & Noble has been a big supporter, featuring it in a variety of promotions. I decided to check in and see the book and sign whatever copies were in stock. I've done this a few times now, and it's always kind of awkward introducing myself to booksellers. Thankfully, the woman working the Sunday night shift at this Barnes & Noble was super friendly, and even posted a picture of my visit on the branch Instagram. I was also happy to see that my book was right there in the front of the store when I walked in. Barnes & Noble is a great chain, and this location was like others I've visited, big and cheerful and full of books and games and other book-adjacent miscellany. It seems to be the go-to place to buy books in this part of the desert--I don't think there are really other bookstores around. I remember how devastated I was when my neighborhood Barnes & Noble closed, leaving me without a single bookstore within easy driving distance. I was glad to see this one going strong, and I'm sure I'd be here all the time if I lived in the area.

I've been shopping in Barnes and Noble for years and in the past I have even had their membership. I like this store itself, it has a lot of product. But I do think the management is questionable. I saw one of them walk rudely by a customer, and bump her without even saying anything. He seemed to be very uptight and unfriendly. I mentioned it to a staff member and he rolled his eyes, like that happens often. He did apologize for his behavior though. Also I'm not comfortable being sold on the membership. Both cashiers were asking people buying books. That feels desperate to me. It's fine to ask if I have one, but I don't like pressure to join. Makes me dread going to the counter, I just want to make my purchase! Over all I think the sales people are helpful and friendly.

My nephew took up residence here for a part of many days when he stayed in the desert recently. He would browse books on business, science, psychology, and more. When we went to visit him last month, we went to the B&N with him. Their seasonal clearance in full swing, I snagged several books by favorite authors. I also found a gift package of Susan Branch note pads on special. Score! With so much sale merchandise bulked out, it felt a bit tight on space. Still a pleasant store to entice book lovers to spend some time and money. I saved 10% even on sale merchandise with my annual membership.

I love bookstores and there aren't enough of them. However this one has a really impolite and unfriendly manager whose first name is Bruce. He was at the customer service kiosk "busily" working on the computer. I caught his eye and asked if they carried comic books. He looked supercilious and said in an abrupt way, "just graphic novels" and that is an employee only computer. While waiting I had typed in comic books in the search box. The computer faces out toward the customer and I had missed this sign. I normally don't bother to complain but I can only go to Barnes and Noble in Palm Desert because my hometown doesn't have one close. This store could be so much better with a staff trained by a customer service oriented boss with a deep love of books and book buyers. Cmon- we should all be on the same side in loving books! So Bruce, step up!! Be a winner not a loser, and love your customers and your employees!!

I've always love B&N, the place that I always try to take my nieces and nephews out on out dates. The best place to trigger and encourage kids to start picking up books and read! This is the place where I take my niece in and telling them stories of why they should choose the material they wants to read, not just what their parents want them to read . Love this location! Took my two nieces here, in the middle of the mall yet we were able to just get lost in aisle and aisles of books. Did encourage the 14yrs old to read a hardcover book on Did You Know? (Bought it for her!!!) Love the new hardcover/collection edition that just came out. Need to order them all for my "library" for perusals...

No rating ! I am very upset that an employee harassed my daughter for sitting and holding a drink , which they have a Starbucks in there , my 23 year old son took my 13 year old daughter to Barnes & Noble in Palm Desert Westfield mall to look for a book but didn't even get a chance go through more books without the employee telling them they shouldn't have drinks and shouldn't sit down . When there were many people sitting and with drinks . This certainly seamed racial . Never ever going there . Cancelling my membership and especially letting everyone know not to go there .

Workers are always nice and helpful to me whenever I've gone to buy books. :*) I never had a bad experience so far.

Came here the Friday before Christmas (last minute holiday shopping is the literal worst). Surprisingly, this store was not as busy as the rest of the mall. Do people not read books anymore? Anyway, went to the music section to help my friend find CDs for gifts (the music section has definitely shrunk!) - we were able to find most of the CDs that she needed. The CDs were well organized, the vinyls, not so much. And unfortunately, one of the CDs that she wanted was the last one, but it had a crack! There was no one at the music section register, like at all. And we were there a good 20 minutes trying to figure out what CD to get (the searching part was super quick and easy; figuring out what the person wanted took the longest). Overall, the store is always super clean and the employees that are there, are like usually happy to help you find whatever book / thing that you're looking for. And if they don't have it in store, they'll offer to order it from a different store and have it shipped there.

Been shopping at a different Barnes and Noble for years. I would go almost weekly for books for the family and for homeschooling. This store location has such rude staff that I've decided to order all my books from online from somewhere else. I highly recommend reconsidering visiting this store. The staff is very rude and unwilling to help in anyway.

Glad this bookstore is here... Love browsing books or buying unique gifts Coffee is good... Although they serve STARBUCKS coffee, they don't take their gift or gold cards... Today, I became Lilac... It's Cute! Kinda fun, I guess... Also, the nice girl taking my order at the B&N Cafe (inside B&N) didn't know much about Lattes & what's in them... All she did this time was take my order & not answer my questions... Hmm Not excited about that...

I love books. Thank G-d I learned to read back when the school system taught us how to read. Today, I was in the Palm Springs area and my wife wanted a book. We walked in this place and felt a weird vibe I have never felt in B&N. First, no one said hello or asked if we needed help and we passed at least four employees although you could not tell since there are obviously no dress code or hygiene standards. I went to information for help and stood in front of an employee drowsily staring t the computer who never acknowledged me. I am 6'5 and 300 lbs so I am not easily missed. Finally, my wife found her book and we went to the front counter. The line was long and no one came to help like in other stores. So much so that the guy loudly proclaimed that we could walk all the way to the back of the store to get checked out because there was no line there. Wtf? I have to walk to the back because that employee could not come to the front. This store sucks and it is way too small to suck.

I called this store from Texas as my mother was in Eisenhower hospital and I needed a book delivered and didn't want to wait overnight. (Target/other stores don't have Instacart enabled for book inventory...) They coordinated with me - Kristin (sp?), store manager, and a gentleman at the front register to hand the book off to an Uber driver. Yay! Thank you to the PD team!

Floor staff very helpful when we asked for help locating a few items. Selection is so-so - found two of the three books we were after. They offered to order the item we couldn't find and call when it arrived. Cashier was much too busy gossiping with her fellow cashier to be bothered with ringing us up. Rude.

I took my grand children to a lot of Barnes and Noble. Have been a member for over 20 years. This is probably the worst one so far. We selected $300 worth of books and was ready to leave. One employee came and harassed us about my grand children looking through their selections on the platform at the children section. She said no sitting on the stage, while it is not being used for any activity. How else can we look through 20 big books without sitting down somewhere. Also, they closed both the men and women bathrooms. So the customers had to go outside to go yo bathroom. If this attitude continued, you will drive quite a few customers away.

Awful place to shop if you're looking for pokemon cards. They have plenty of stock and are limiting it to one per person without posting it anywhere. I drove all the way out to be told even just 4 packs is too much, horrible store.

Pre-COVID I came here several times a week. Browsing and sitting in the cafe. The staff is super-friendly and helpful. I hope to resume my excursions when this crisis is over. Although the cafe is open there is no sitting indoors. All the chairs and tables have been roped off. There is hand sanitizer at the door and all the employees and customers I saw were wearing masks.

I've just left the Palm Desert store with no intention of returning. While Amazon is convenient, I have missed the joy of wandering the aisles of a book store. Unfortunately,Barnes & Noble has chosen to become a novelty store rather than "book seller". There is a much larger selection of toys, puzzles, and vinyl characters doomed to sit in the landfills for the next thousand years, than quality reading. There is also the odd collection of people dripping expensive coffee and smearing chocolate on the current issues of grocery store magazines that they read for free. And let's not forget the zombie-like employees that treat you as a leper when you refuse the privilege of spending $25 to shop in their store. Amazon will continue to benefit from my book budget and I will find some where else to wander.

I was satisfied with my purchase today thanks to Zoey! she was very helpful and kind throughout the process!

I was in town for the weekend and my family decided to come to the Westfield Palm Desert Mall and Barnes & Noble is one of the many stores we browsed in. It isn't as big as other B&Ns I've been to but it had nice selection for kids. I got my nephew Charlie and the Chocolate Factory and the book had a golden ticket inside which I think is a cool little touch to the book. The prices of the books are typical not too bad. My nephew wanted a bookmark and the selection was kind of sad. They lacked in that area. He chose a Star Wars one for like $3 which is typical as well for a bookmark from B&N. Now the problem I had was the cashier.. she lacked enthusiasm. She was so blah and talked like a robot. She didn't look too happy to be there. I get it, it's the holidays and working at the mall sucks but come on it's still your job so put a smile on. I also went to the café in there which serves Starbucks coffee. The menu is typical as for the drinks. The part that I was surprised from was the pastry case, it has cheesecakes from The Cheesecake Factory! Yummm!! The cashier at the café was so slow and was blah as well. The wait for the coffee was like 7 mins when at a normal Starbucks is under 3 mins. I got a iced white chocolate mocha and it was okay nothing special. Overall this Barnes & Noble was average. The store was clean, great children books selection, and an okay café. They just need to work on the employees attitude.

So disappointed I order something online and after a few days of not receiving a " pick up" email I decided I drive an hr and thirty mins to figure out why it wasn't ready . They lookup my order number and didn't find it and then they called a manger and she says looks like we didn't find your book so we canceled your order . I was beyond pissed on why I didn't receive a cancellation email but IT GETS WORSE! I made the drive might as well look for a similar book . Then THERE IT IS !!!! The book I ordered . Obviously they send children to find these books because it was in clear site .i made sure I went with the same lady and as I flaunted the book in the air she looked embarrassed and walked away so a separate cashier helped me .so disappointed

This is a great bookstore and more. Tons of books, magazines, music videos and movie/TV dvd's. They also have a Starbucks coffee bar with Cheesecake Factory cheesecakes, soups, and sandwiches. They also have many games and some toys. There is an incredible children's book section with a huge selection.

I needed help with an even exchange of a book series. I bought the wrong book in that series (book1) and needed book 3. Mind you they are the same price! The manager on duty was extremely rude and only gave me half of what the book was even worth because it was the "lowest cost of the book" I didn't buy the book not even less then 24hrs earlier. I will not be going back to this barns and noble or even shopping at this company again. Hope it was worth the bad review and a very loyal customer. Never again. I surprised they even have 3 stars.

Barnes and Noble is under new management these days and it's made the store worse than ever. I've been out of town for the last month and a half visiting family overseas and now that I'm back, I'm so disappointed with my favorite local bookstore. Usually my husband writes the yelp reviews, but I'm taking this one personally. I'm an avid reader, two books a week at least. I was excited to go into the store to pick up some of the new releases I've missed out on while on vacation. At first, I didn't even recognize one person while walking into the store, and that was in itself very strange as I am a frequent visitor to the store. Once I finally found an employee that I knew, I asked what's up with everything. I was told that Brooke has left to another store (why??) and the new store manager, Ryan, is a complete jackass to the staff. That's very unfortunate, because it definitely affects the personalities of the staff when their boss treats them horribly. You can tell just by the atmosphere in there that they are being understaffed and overworked and no one is happy anymore. I'm told many of the long term employees have recently quit or are looking to get another job. I did get the opportunity to see the new manager and he looks like a staunchy potato with an unpleasant personality. Great, just what that store needs. I also saw as he just stood there slowly rearranging and adding more toys onto an already overstuffed table and looking around while his employee was struggling to help more than one guest lined up at the customer service desk. That's setting a terrible example of leadership. As for the store itself, it looks different. Not necessarily bad, but not great. There are many toys featured all over the store. It's a bookstore, People! I understand the toys and gift sections being in there, but can you please keep that stuff in their own sections? I don't need to see those white pop toys everywhere I turn. I'd rather see themed book tables and displays at the bookstore. There were books fallen on the ground in many of the isles and I saw a child kicking one around on the floor. Where are all the employees to help control this? I saw the one busy girl at the customer service desk, one busy cashier up at the checkout, the employee I knew running back and forth to try and help both, and the one manager, again just standing there. I've never seen the store so understaffed before. My husband and I bought coffee and cookies from the Starbucks Cafe and my cookie was hard and didn't seem very fresh. I asked if there were any nice warm cookies and was told that they're not allowed to bake cookies throughout the day anymore. What?? That's quite a change! I guess that freshly baked smell won't be pulling people over there anymore. My husband was looking through dvds and had no one approach him at all and he said one older gentleman was visibly upset by the lack of help in the dvd department. What is going on in this store? It's always been a fun and decent experience going into the Barnes and Noble, but I feel like that's not the way either the company itself or the new manager wants it to be now for customers. Otherwise there would be more staff throughout the store and no one would leave feeling slighted. I'll miss the conversations that came with happy, friendly employees and managers. I'll miss Brooke's recommendations. I'll miss freshly baked cookies. Maybe whoever hired the new manager or whoever is in charge of staff budgeting and merchandising on the corporate end should actually walk through as a customer and see exactly what I'm talking about. Plus, the lack of employees or cashiers in the dvd section and the checkout towards the back of the store is most likely causing the store a lot of theft. My husband says he's sure he saw a group of teens walk right out with merchandise into the mall. I'm just so disappointed. Please fix this! I don't want one of my favorite bookstores to have to close down, which I'm sure is the direction it's heading now.

No changes or improvements in the restrooms since my last review. They are alarmingly disgusting. Today, there was actual crap on one of the toilets-seat and all down the side of it. Gross. I would quit using these restrooms, but there aren't a lot of choices in the mall, and when you've gotta go, you've gotta go!

I decided to come here with my kids so they could pick out some books after their first week back at school. While they browsed I decided to get some coffee from the Starbucks and being a Sunday they were quite busy. I was expecting to give my order and move aside but Arianna at the register gave me quite the opposite. I'm not a big Starbucks Coffee Drinker, so I had a couple of questions. She answered them patiently and helped me picked a drink, even with the long line behind me. She didn't make me feel rushed and it was a pleasant experience. The gentleman who made my drink was quite friendly and it was delicious. The only reason I give 4 stars is because of the not so great experience I had at customer Service. While looking for a specific book, there was a young lady with red hair that was rude to me and other coworkers. She was snippy and short with me and anybody else who had questions. I hope she isn't a manager because that does not seem like somebody who I would want to lead a team. Although my interaction with her was unpleasant, the Starbucks Team made my whole trip a good time. I will continue to keep coming for the friendly atmosphere and the cookies.

Walked into this store looking for a fantasy football magazine. Instead I found other college magazines and unique trinkets. A lot of cool things to choose from. Background music was great while browsing items. May come back here for entertainment purposes.

Utilized their "reserve online, pick up in a hour" option. Got a confirmation email stating my item was ready to pick up. Drove from Shadow Hills in Indio to pick up said item in Palm Desert. Arrive at the store, greeted by a kid who proceeds to tell me that he doesn't have the item. He tells me where I can go look for the item. I look. Nada. Go back to him, show him the confirmation email. No apology. No nada. He just says "we don't have it. " Thanks for stating the obvious, kiddo. Supervisors, train your staff in regards to a little gem called CUSTOMER SERVICE. Crap rolls downhill. How do I blame the 18 year old kid? It's how he was trained by this numbnut staff. I leave. Dejected. 3 hours later, I get another email from Barnes and Noble, stating they couldn't find the item in stock. Looks like this business is running like a well oiled machine. Unless I need an item right away, I'll stick to online shopping. And never, at Barnes and Noble. Barnes, you blow chunks!!

12/15/2017 15:35 Did some browsing and one purchase at this location on our way back to our automobile they did not have any active employees working in the electronics department which was annoying cuz I needed someone's help to find a movie I wanted to purchase as I was about to leave an employee did approach me and ask me if I need any help he did go on his terminal and find one of the two movies I wish to purchase he was a little annoying when he insisted he ordered the other one and I said no I'll get that from Amazon he did not like that response So fast forward to the check out I gave them a friend's discount phone number and he said thank you Sandra I immediately replied do I look like Sandra to you! and he said so this isn't your card and I said no it isn't I said what's your problem buddy, do you want to sell me this CD or not!, he did not utter another word rang up my purchase Wanted to grab a vanilla latte on the way out from the Starbucks located in this location, it took 25 minutes to place my order and receive it, the girl must not have known what she was doing cuz it had no vanilla flavor whatsoever it was more like mocha than vanilla it was horrible luckily it was only$2 because of a promo they were running during the time I was in the store I used to love Barnes & Noble not so much anymore and now that there's a better selection of the books I read at Amazon that is my primary location to get reading material

I cannot agree more with the less than stellar reviews this once loved bookstore has been receiving over the past year. I used to enjoy trips to this particular Barnes and Noble, up to about two years ago. That seems to be when things started changing within the store for the worst. There has been a slew of new managers that don't seem to know what they are doing and employees that have very little customer service skills and I'm assuming no training as well. I've heard through the grapevine that all the longer term, more experienced employees that used to be there, have all quit over it becoming an unbearable working environment. That's too bad. I really miss those employees that always seemed to take pleasure and, more importantly, pride in working there. I've had encounters with both of the more recent store managers and they were both very rude. The previous one, Ryan, as I remember, was condescending and unpleasant. This newer one, Bruce, just seems like he doesn't want to be bothered. Maybe he should consider a career change then, because being a retail store manager comes with certain responsibilities. Properly training your employees is a big one. Treating decent customers with respect is another. I've decided not to shop there anymore a few months ago, which is a shame because I do like and miss spending time in a bookstore. My husband convinced me to no longer give my money to a company that has very little standards. I've actually purchased my newer releases at Target of all places. However, my curiosity does get the best of me and I do tend to walk through Barnes and Noble each time I head into the mall. The store is usually a mess and the employees walk around like they're too busy to help a customer, mostly just joking among themselves. It's just become chaotically unprofessional over the last one to two years and I'm thoroughly saddened by this. Maybe some calls to their corporate offices would get some higher ups in there to see what it's become, a ridiculous sham of a store. I miss the old Barnes and Noble.

Not many bookstores left these days and this one is pretty good. Not the selection you find online, but who has that many titles? The store is a nice place to browse for next my next read and have a bit of fun doing it too. Their close-out section is always a way to pick up a few books at low prices.

One of the few brick and mortar book stores still standing and doing a good job. Pros: Prices are always fair they will order/reserve any book for you once you are helped by a staff member, the service is good great location at the mall Cons: coupons and member club are worthless unless you buy hardback books not enough staff

This is a store that could have been and should have been great; they have the potential, the money and their reputation to hold them. But every store is conservatively arranged around uninspiring displays. Their ideal of every store set up similarly, everything set up the same in every store is what stifles this company. The ideal works in department stores, but to not find the niche, the readers, or cater to your local talent baffles me, and makes the stores are all boring and insignificant. No decor, no color, no fun, no inspiration. There is nothing that seperates the store from shopping online.....and online shopping being cheaper and with a much wider catalogue and more book choices.......why come here at all? Three stars because I love books. Not always the people who sell them.

We came down to the desert from Temecula wine country, and let me just say the girls at the cafe were so rude & unprofessional. I have just never experienced such horrid service in my life. I bought my 3 year old child a kids hot chocolate and when he went to take a sip the lid came loose and spilt all over him and the cup feel to the floor. Keep in mind this literally happen a minute after we purchased the drink. When my poor baby covered in chocolate, and I walked back to the register and asked if he could please get a new drink the response we received was:" Sorry it wasn't our fault" I was in such shock that a business could be so uncaring about there guest, especially when It has a child evolved. I will never return to this establishment. Barnes and noble should be ashamed to have such uncaring employees. Thank you, for ruining my child's day, I'll go spend our money else where!

Horrible experience this morning. One customer, checking out, had his mask down below his nose. Clerk then, after she finished with him, very RUDELY told me to "GET BACK IN LINE!" Excuse me? I was in line. Even the lady ahead of me confirmed I was next. "GET IN LINE?" Huh? She SHOULD have been more concerned about the lady behind me with 2 dogs in a stroller. I threw my 2 magazines on the counter and walked out and somebody said, "F#CK YOU!" to me. I will NEVER return there. I'm also contacting their corporate offices. HORRIBLE, RUDE, and totally UNACCEPTABLE!

I walked in with my stroller as usual as I glanced around I was greeted by a store employee who asked if I needed help she was super helpful in finding my author of choice and bookstore looked of course fantastic the cashier who checked me out was a gentleman.. suggested a child's book to me as well which was thoughtful will be back again.

REBECCA IS AMAZING! My first experience with her was to order a wedding organizer for my sister. She was so patient, and made sure we knew exactly what we were ordering. She then helped direct me to a book I was looking for, and recommended a few others that were pretty awesome. She has a great personality, is very knowledgeable, super funny and is always a pleasure to run into. This Barnes and Noble is also very clean and organized. The bathrooms smell good too. All making it a great place to get books!