Barneys New York, Copley Place

Top-notch products and courteous staff to assist you with them. One of the better outlets i have been to. Very good.

I can understand why this place is closing. I had been to the store when they were not anywhere near shutting down the store. The customer service is much to be desirable for me to even buy anything from the store even then. Right now it is close to the closing for good and you can see the employees just sitting in the circle. They could careless if they are selling the products or not. One lady is on her phone and couldn't even get her attention to get the product. The product is in the case behind the counter. Another person that I can get the attention told me to get it myself. I had seen him several times at the store and always with the attitude. They got nothing to do and couldn't even get the product. The lady on the phone I remembered her telling me at one point when I did the checkout with her that when they used to have the "real" customers. Yes, if you have the real customers then you wouldn't be shutting down for good. Less attitude might help keep the store floating. Don't be so picky on who you want to assist.

Stylish high-end store with superb service. A relatively predictable span of brands and products, but the presentation is done well so it's interesting to look around. Many luxury items that I find unnecessary and it'd rather simply have good quality rather than a particular brand of product. I have heard that they've had financial troubles and might be shutting down.

Nice store but unfortunately is closing down like many stores nationwide.

I love Barney's New York and miss the Chestnut Hill location. The styles are out of the ordinary, very European, funky, unique and the staff has always been service oriented and solicitous of customer needs even if shop there infrequently. Once my teen daughter loved a ring we saw there. I was short so they held the item for few days until I could return to purchase it. My daughter was thrilled. The quality is super( I still wear cashmere sweaters purchased at Barneys in the 80's!!!) and the sizes are perfect if one is petite like me. I love the fashion selections as well. The sales are the best in town!!! The staff is knowledgeable and friendly too. I do not shop a lot but if need to make a special purchase I head for Barney's New York!!!! You will not be disappointed: The best shoe department around town!!!

I purchased a bracelet by Loren Stewart last week. I love it. Worn it everyday since I bought it. I had great experience. Just left the store today... went in yesterday. I wanted to purchase another jewelry piece. Ignored two days in a row. Stood by the display cases looking intently. I got bored and began looking up prices on line. I decided to return today because I really wanted to buy one of the necklaces. One of the associates was assisting another customer in the same area. No acknowledgement. Not asked if I needed assistance. I walked around. I work retail as well. This is one of the reasons we are losing to ecommerce. Lack of customer service. I don't like wasting sales associates time because I know what it is like for them to run around only to not make a sale. I go to a store with the intention of purchasing an item. I am an example of an easy sale. I have shopped at this location a few times. I like going to physical stores. I don't like online shopping because I like instant gratification. But this experience has made me rethink going into Barneys. I won't go back for sometime.

Honestly a digusting place to shop with rude employees and management staff. Bought a moncler coat and was kind of unsure about it and the sales guy Brad told me I would be able to return it if I did like it for any reason. Come in the next day with the jacket exactly as I bought it, because I found a nicer moncler jacket at neiman marcus. Then they tell me they cannot return it because I wore it in the store. Which that that wasnt even in the return policy or on the receipt. Never shopping to this trash store again with their cheap sales tactics.

It's a nice store. It's unfortunate that it's closing. The service there wasn't the best though. I don't think anyone ever offered to help me, and I was in there for at least 20 minutes. That may have something to do with it closing though.