Kara B.
Yelp
If I could rate this place as a zero, I would. We arrived and Isabella the hostess told us to sit wherever we wanted. As long as there was not a reserved sign and so we sat down and then about 20 minutes later she came up and was absolutely rude to us questioning us about where were sitting and went on to say they had a 6 top that had a reservation there. We kindly said ok we can move, but in the end, the manager told us to stay. I was thrown off by how she spoke to us. But I let it go because I figured she's new and she probably made a mistake and I get the stress of that. We had fantastic exchanges with our other bartender. I cannot recall his name, but he was super nice and attentive and mage the rest of the experience so great. We went to close out with him and unfortunately there is a line and so once again, Isabella helped us when she cannot figure out what our tab was under, we explained it to her and she argued. Our original bartender clarified and said that in fact that was what the tab was under and she must of missed it. So then she found it and said sorry, I didn't see it and throug our debit card at us like literally threw it and walked away. We ended up giving the other bartender $20 in cash. We walked outside and saw the owner and we asked if he was the owner and he said I might be. We explained to him the situation, and he laughed at us. We said that we had nothing but great service until we ran into her and that he may want to train his staff as far as customer service goes. We own 2 businesses and we know the customer service is huge! We kindly brought this to his attention and he laughed said byyyeee!!! We are not one to complain about most things. But when it comes to customer service and a shred of respect I do tend to say something.
This was our 10 year wedding anniversary and honestly the way she treated us and then more so the owner treated us was absolutely disappointing .