Kamal E.
Yelp
Literally the worst experience ever! I've been to this florist before, I often get bouquets made, and this time was completely unprofessional. I was there for over 40 minutes and 2 other customer (with fairly large orders) both paid and left before I could even get a simple bouquet arranged.
I gave simple instructions and colors and creative freedom to arrange some flowers. I explained the event and my budget and that clearly wasn't so simple to understand. As I waited and waited watching 2 workers help a customer, another in the greenhouse, and more people in the back my flowers never came out!! When they did they fell very very short of my expectations. This was unbelievably sad and equally frustrating. I raised my budget in order to get something more, but that added about even more time and ABSOLUTELY NO WORK TO THE FLOWERS!
When they finally arrived they were terribly wrapped in tissue paper, no plastic sleeve. Completely and shockingly disappointed. I've purchased arrangement from here (THAT IVE ORDERED ON THE SPOT) and they have come out absolutely amazing. When I confronted the staff about the wait and the quality they quickly said "they were busy" and they didn't have enough people working (mind you 4 people in a flower shop) and not everyone can "design".....like come on!! I cannot believe this!!! I explained how I could have easily picked an arrangement out of the case if It was going to take this long and that "they were busy and understaffed) why waste everyone's time and damage your reputation?
The staff was rude to me personally, because they were having a grand time with the other customers when they came and left. I honestly feel embarrassed gifting these flowers because of how they look. Especially when they said "not everyone can design" so the person who can design took 40 minutes to make this?!?! The quality of the flowers are nice, the craftsmanship, customer service, and professionalism fell below the bar this time.