J S.
Yelp
We live in the neighborhood and have been getting Bartolotti's for years. It's been decent, if inconsistent.
But, the past few months the pizza has been literally disgusting. I keep trying because it's close and easy, but I'm going to stop wasting my money. Last time the pizza was apparently loaded with chedder or something because we used a ton of paper towels to sop up all of the oil. I'm not kidding, not overstating. Not a normal amount of oil for even an oily pizza. The oil was soaked clear through the box after a 10 minute walk home. Tonight, besides still being crazy oily, the pizza was loaded with parmesan or gorgonzola or some other weird (for pizza) cheese because I could literally *not taste* the PEPPERONI because the cheese was too strong. That doesn't happen in pizza! It made my mouth tingle it was so strong.
On top of that, the ipad they handed me to sign with my finger was completely disgusting, smeared with oil and flour. The staff are clearly not washing their hands before touching it, and not cleaning it between customers. The box also had oily black fingerprints on it. That's really not ever okay, but during Covid? I don't blame the staff, they're young and we're not all that responsible when we're young and left to ourselves. This is a management issue. All this tells me that the management has basically been hands off, not training their staff, and not following up on quality.
There's not a lot of options on Friendly, so I am begging you Bartolotti's management, please train and maintain your staff's training. Teach them food safety and check up on it. And make clear what goes on a pizza and what doesn't. Or, if you've recently changed your recipes, please keep testing. This isn't it.