Malcolm Kates
Google
Basil Park Circle is a case study in gross mismanagement. The place has everything going for it: prime location in the heart of Park Circle, authentic, fresh and affordable food, and a front of house team who is eager to provide a pleasant experience.
Sadly, the restaurant has been completely overrun by Uber Eats , Door Dash, etc., and now primarily operates as a ghost kitchen. Good luck getting a traditional takeout order, as the kitchen won't even start to cook it until an hour after you place it.
If you cancel your order, the restaurant will still charge you, and it will be up to you to call them back and ensure you get a refund. This has happened to us more than once. Even then, you will be lucky if they don't accuse you of fabricating your story and requesting a refund in bad faith.
Worst of all is the poor teenage hostesses who have to deal with the chaos at the door. Between sleeveless Uber drivers, hungry takeout patrons, and dine-in customers who just want to find a seat, I have never seen real management up front. Instead, it's always these good-intentioned but powerless teenagers who have been placed by management in an untenable position.
I have sworn off Basil on multiple occasions, but this last one was for good. My recommendation to management: limit your door dash and uber orders, focus on the people ordering from you directly, and find a better way to manage your kitchen and front of house.